When you book your cottage, you automatically get a lot of extras included in the rental price:

• Carefree enjoyment in a safe environment
• Free rebooking
• Fully furnished cottages amidst nature
• Swimming paradise Aqua Mundo
• Indoor and outdoor play worlds
• Convenience included, up to and including final cleaning

When booking on the website or via phone, you can already add services and arrangements to your booking. After booking, beginning six weeks before your stay, you can book your activities and services at any time directly from your personal spaceMy Center Parcs or the Center Parcs app. During your stay, you can book your activities and services at the infodesk & kiosk, in My Center Parcs or in the Center Parcs app. 

You can also contact our customer contact center by telephone on the following number 0031 (10) 498 97 54.

A Friend is a loyal guest who has booked, payed, commenced and enjoyed a Center Parcs holiday (excluding Terhills Resort, Villages Nature Paris and UK parks) at least 3 times within the last 36 months. No action is needed on your part to become a Friend. Beginning with your third stay within 36 months, which you have booked through a direct channel of Center Parcs, you can enjoy numerous holiday benefits.

In order to select the early check-in* or the free extra children’s furniture, after logging in, please go back to step 1 and select this under “services”. You can also report it afterwards via My Center Parcs.

*The early check-in must be indicated in your booking at least 1 week in advance.

Center Parcs is there for you, also if you are not satisfied with our services before your stay.  If you fill out the complaints form, we will be happy to find a suitable solution for you so that you can look forward to your stay with a positive feeling.

A maximum of two domestic animals is permitted per cottage*. As this requires additional cleaning, there is an additional charge of 7€ per animal, per night. There is no extra charge for domestic animals kept in cages. 

Animals must be reported to the park upon reservation and upon arrival. In some parks, animals are not permitted in central facilities, hotels, hotel apartments and certain types of cottages. Ensure that your animals are free of vermin. It is required that dogs be kept on leashes outside of cottages.

At Villages Nature Paris, you can bring your cat or your dog (maximum of 1 animal per accommodation), on presentation of an anti-rabies certificate and payment of a fixed charge during the reservation.

At Terhills Resort, pets are permitted in certain cottages: one pet in the 2-person cottages and two pets in the 4, 6, 8 and 12-person cottages. You can select a pet when making a booking.

*One pet in a 2-person cottage and two pets in a 4-person cottage or more. Pets are unfortunately not allowed in hotel rooms, apartments and themed cottages, such as the Adventure cottage and the Wonders of Nature cottage.

The central facilities (Market Dome, Aqua Mundo) in our parks have been adapted for people with reduced mobility. On top of this, we have cottages for people with reduced mobility in the following parks:

• De Eemhof (NL)
• Port Zélande (NL)
• Park Zandvoort (NL)
• Erperheide (BE)
• De Vossemeren (BE)
• Terhills Resort (BE)
• Park Allgäu (D)
• Bispinger Heide (D)
• Park Bostalsee (D)
• Park Hochsauerland (D)

For the French parks, you can book cottages for people with reduced mobility with preference.

The number of people given for your booked accommodation corresponds to the number of beds available and is the maximum number of occupants allowed.

For safety reasons, it is not possible to accommodate more people. In cottages for 4 people or more a child under 2 may be accommodated (with the exception of the homes mentioned in the catalogue which do not have room for a cot). The child will sleep in the baby cot.

You can! In My Center Parcs, you can find the best deals for Center Parcs guests and book your tickets easily and quickly. To do this, click on 'Day trips in the region' in the app, then discover the trips and book your tickets directly. In the village, you can also do this via the Reception or Info Desk. 

On our website, click on the park of your choice and click on 'Directions & maps under the top picture. Under "Directions & maps" on the park page, you can access the detailed map of the park and information on how to get there.

On My Center Parcs or via your mobile with the Center Parcs or Villages Nature® Paris app you can also access this information for the park you’ve booked.