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Our staff will be happy to help you

+31 10 498 97 54

Monday - Friday: 09.00h - 21.00h
Saturday: 09.00h - 17.00h
Sunday: 10.00h - 17.00h

You can also consult our FAQ page

FAQ Picture
Last update: 14 January 2022

  • Preparing my stay

    Which services and activities are included in my stay at Center Parcs?

    When you book your cottage, you automatically get a lot of extras included in the rental price:

    • Carefree enjoyment in a safe environment
    • Free rebooking until March 2023
    • Fully furnished cottages amidst nature
    • Tropical swimming paradise Aqua Mundo
    • Indoor and outdoor play worlds
    • Convenience included, up to and including final cleaning

    More information

    How can I book activities?

    When booking on the website or via phone, you can already add services and arrangements to your booking. After booking, beginning six weeks before your stay, you can book your activities and services at any time directly from your personal spaceMy Center Parcs (or MyVillagesNature for Villages Nature® Paris) or the Center Parcs app. During your stay, you can book your activities and services at the infodesk & kiosk, in My Center Parcs or in the Center Parcs app (respectively the Village Nature® Paris app in Villages Nature® Paris).

    You can also contact our customer contact center by telephone on the following number 0031 (10) 498 97 54.

    Discover the app and My Center Parcs

    What does the number of birdies tell you about your holiday?

    While you will feel the Center Parcs spirit in all our parks, each has its own unique personality due to its location, its facilities and activities. This is shown by the number of Center Parcs “Birdies”. The Aqua Mundo with the most elaborate offer, activities and entertainment program for all ages can be found in the 5 Birdies parks.

    More information

    What is a Friend and how do I become a Friend?

    A Friend is a loyal guest who has booked, payed, commenced and enjoyed a Center Parcs holiday (excluding Terhills Resort and UK parks) at least 3 times within the last 36 months. No action is needed on your part to become a Friend. Beginning with your third stay within 36 months, you can enjoy numerous holiday benefits.

    In order to select the early check-in or the free extra children’s furniture, after logging in, please go back to step 1 and select this under “services”.

    More information

    Who do I contact if I have a complaint about Center Parcs before my stay has begun?

    Center Parcs is there for you, also if you are not satisfied with our services before your stay.  If you fill out the complaints form, we will be happy to find a suitable solution for you so that you can look forward to your stay with a positive feeling.

    Can I bring my pet?

    A maximum of two domestic animals is permitted per cottage*. As this requires additional cleaning, an additional charge of € 19.50 per weekend or midweek and € 29.50 per week is included. There is no extra charge for domestic animals kept in cages. Animals must be reported to the park upon reservation and upon arrival. In some parks, animals are not permitted in central facilities, hotels, hotel apartments and certain types of cottages. Ensure that your animals are free of vermin. It is required that dogs be kept on leashes outside of cottages. Rates for our parks in France are different from the parks stated above; you can consult these upon making a booking.

    At Villages Nature® Paris, you can bring your cat or your dog (maximum of 1 animal per accommodation), on presentation of an anti-rabies certificate and payment of a fixed charge during the reservation.

    At Terhills Resort, pets are permitted in certain cottages: one pet in the 2, 4 and 6-person cottages and two pets in the 8 and 12-person cottages. You can select a pet when making a booking. More information

    Can we visit the park for a day only, without booking an accommodation?

    That's certainly possible! You can find more information on our Villages Nature® Paris dayguests page or you can directly contact the park where you want to go to, for example to swim. You can find the contact information per park when you click on 'Directions & maps' on the park page

    How do I book an accommodation for people with reduced mobility?

    The central facilities (Market Dome, Aqua Mundo) in our parks have been adapted for people with reduced mobility. On top of this, we have cottages for people with reduced mobility in the following parks:

    • De Eemhof (NL)
    • Port Zélande (NL)
    • Park Zandvoort (NL)
    • Erperheide (BE)
    • Terhills Resort (BE)
    • Park Allgäu (D)
    • Bispinger Heide (D)
    • Park Bostalsee (D)
    • Park Hochsauerland (D)

    For the French parks, you can book cottages for people with reduced mobility with preference.

    Can we come with more people than originally booked for?

    The number of people given for your booked accommodation corresponds to the number of beds available and is the maximum number of occupants allowed.

    For safety reasons, it is not possible to accommodate more people. In cottages for 4 people or more a child under 2 may be accommodated (with the exception of the homes mentioned in the catalogue which do not have room for a cot). The child will sleep in the baby cot.

    Can I buy tickets for a theme park close to the Center Parcs park I am staying at?

    You can book exclusive multi-day-tickets for Plopsa Indoor Coevorden or the WILDLANDS Adventure Zoo Emmen together with the booking of your stay in De Huttenheugte (NL) or Parc Sandur (NL), either at the same time as you book your stay or afterwards.. You can also book your tickets for the Disneyland® parks before or during your stay at Villages Nature® Paris.

    More information about tickets for the Disneyland® parks

    On which days can I arrive?

    You can arrive on any day of the week with stays from 2 to 7 nights, with the exception of Sunday. School holiday periods have more limited arrival possibilities. You can find all possibilities by searching for an arrival day and stay length on our website.

    Where can I find the park map?

    On our website, click on the park of your choice and click on 'Directions & maps under the top picture. Under "Directions & maps" on the park page, you can access the detailed map of the park and information on how to get there.

    On My Center Parcs or via your mobile with the Center Parcs or Villages Nature® Paris app you can also access this information for the park you’ve booked.