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Last update: 20 January 2022

  • Questions regarding your stay and the coronavirus

    What is the actual situation in the parks in The Netherlands?

    Our parks in The Netherlands are open.

    Travellers coming from a yellow area to The Netherlands will need to provide a COVID Certificate to avoid a 10 days (self)quarantine. This certificate can be either : proof of full vaccination (+2 weeks), proof of recovery (in the last 6 months) or negative test result (max 72 hours old). The latest information regarding travel restrictions is accessible on local government websites. 

    As a result of the safety measures taken by the Dutch government as announced in the press conference of Friday the 14th of January 19:00h the following measures will apply in our Dutch villages:


    • Our subtropical swimming paradise Aqua Mundo will re-open, including all recreational elements (such as the slides, wild water course and themed pools). The catering outlet will remain closed. We do not make use of timeslots in our Dutch villages.
    • The shops in the Market Dome will re-open, including all non-food retail shops and the supermarket and bakery. For the current opening hours, please view the Center Parcs App. The other facilities in the Market Dome are closed.
    • Indoor and outdoor sport activities are available, but public is not allowed. For the availability and current opening hours, please view the Center Parcs App.
    • Our sauna and wellness facilities are closed. 
    • Indoor play worlds such as BALUBA and the Action Factory are closed.
    • Our restaurants, terraces and bars are closed. Our Take Away service and Retail Delivery services remain available, to offer you and your family the possibility to enjoy good food & drinks in your cottage.
    • The shops and other facilities in the Market Dome are closed, with the exception of the supermarket and bakery. For the current opening hours, please view the Center Parcs App.
    • Facilities such as bowling, kids farms and Game Town are closed. 


    The measures apply as from the 15th of January. 

    In addition, the following safety rules apply at the villages. 

    • We do everything to ensure the safety or our employees and guests. We ask all our guests and staff to wash hands frequently for 20 seconds, cough/sneeze in elbow, use paper tissues, respect the 1,5 meter distancing  and avoid shaking hands.
    • Following the advice of the Dutch government, guests are allowed to stay in a cottage with their own household and a maximum of 4 other persons (kids aged 12 years or younger do not count). 
    • Guest should respect the 1,5 meter distance rule in all (public) locations.
    • Wearing a mouth mask is mandatory in all public locations for all guests as of 13 years of age and older. Medical mouth masks are strongly advised.
    • The coronavirus entry pass* system will apply to all indoor sport activities. Everyone aged 18 years and over will have to show a valid coronavirus entry pass* to gain admission. Everyone aged 18 and over will also have to show their ID along with their coronavirus entry pass*.
    • The coronavirus entry pass* system will be needed to enter the Aqua Mundo. Everyone aged 18 and over will have to show a valid coronavirus entry pass* to gain admission. Everyone aged 18 and over will also have to show their ID along with their coronavirus entry pass.
    • Testing locations are available on or near our sites which can be booked via www.testenvoortoegang.org. They are available at the following places:

       • De Kempervennen: On-site available
       • De Eemhof: On-site available
       • Het Heijderbos: On-site available
       • Port Zélande: On-site Available
       • Park Zandvoort: 700 meter from site Available
       • Het Meerdal/Limburgse Peel: On-site Available
       • De Hutteheugte: On-site Available
       • Parc Sandur: On-site Available 
    • For people without proof of vaccination or recovery, getting tested will remain free of charge. You can generate a coronavirus entry pass* using the CoronaCheck app on your mobile phone.
    • Please check the Center Parcs App for the most up-to-date information regarding the detailed product offer, or via our website.

    *A coronavirus entry pass is a QR code that shows that you have been vaccinated, have a recovery certificate or a test certificate of up to 24 hours old. Just a vaccination/test/recovery certificate without QR code is not enough.

    What is the actual situation in the parks in Belgium?

    Our Belgian parks are open.

    As a result of the safety measures taken by the Belgian government as announced in the press conference of Wednesday the 22nd of December 2021, we are forced to take the following measures in our Belgian villages as of Sunday 26/12/2021:

    • The subtropical swimming paradise Aqua Mundo is open, with restrictions in offer and availability:  
      - All recreational elements will be closed. 
      - The children’s pools and attraction will be closed. 
      - The catering outlet will be closed. 
      - There will be no seats present.  
      - We will work with timeslots on most days in most parks. You can make a reservation via the Center Parcs App. For Terhills Resort no reservation is required (more information regarding timeslots is available here).  
      - Only swimming laps is possible 
      - This all to be in line with regular swimming pools. 
    • Sauna and wellness facilities remain open. In De Vossemern the sauna is unfortunately closed.
    • Indoor play worlds like BALUBA, the Action Factory, Kids World and Discovery Bay are closed.
    • Indoor activities that are not sport activities are not allowed. This includes bowling, House of Games, snooker, pool tables, darts, escape game and the  inside of the kids farm.
    • Indoor sport activities are available, but public is not allowed
    • Outdoor activities and events that are being held in a tent are not allowed;
    • Our restaurants remain open till 23.00h with a maximum of 6 persons per table (with exception of larger households). Note that the meaning of “household” is applicable to the living situation at home and not of the living situation in the holiday accommodation. Our take-away service and Retail delivery services remain available too, so you can continue to enjoy good food and drinks in the cottage with your family as well
    • The shops and supermarket are open, a guest can shop with 1 other person of your group at a time. For the current opening hours, please take a look at the Center Parcs App.
    • We do everything to ensure the safety or our employees and guests. For example, we ask all our guests and staff to wash hands frequently for 20 seconds, cough/sneeze in elbow, use paper tissues, respect the 1.5 meter distancing and avoid shaking hands.
    • Face masks are mandatory for all adults and children over 6 years in all indoor facilities.
    • All guests of 16 years and older need to show their Covid Safe Ticket* when entering a restaurant or bar. A mouth mask must be worn unless sitting at a table. In Center Parcs Les Ardennes, guest also need to show a Covid Safe Ticket* when entering the Market Dome, Aqua Mundo and sport activities in the Action Factory.
    ● There is no restriction concerning households and maximum amount of guests.
    • Please check the Center Parcs App for the most up-to-date information regarding the detailed product offer, or via our website.

    *A Covid Safe Ticket is a sanitary pass with proof of full vaccination / recovery / negative test. A negative test proof via a negative PCR test (NAAT test) is valid for 48 hours, a negative RAT test (rapid antigen test) is only valid for 24 hours. If applicable, guests need to retest during their stay. There are no testing locations at the parks. Guests also need to show their ID along with the Covid Safe Ticket.

    What is the actual situation in the parks in Germany?

    The German parks are open:

    Following the official legislations regarding COVID-19 the restrictions are defined per federal state where the park is situated. For the entrance to a park, the Aqua Mundo, the Market Dome, the central facilities and activities the following restrictions per park apply currently:


    Valid for all parks:

    ● For the current opening hours, please view the Center Parcs App.
    ● As a result of the restriction of the group size changes may occur in the range of activities. Please check the Center Parcs App for the most up-to-date information regarding the detailed product offer, or via our website:  https://www.centerparcs.eu/in-en/safe-carefree-holiday_sck
    ● We kindly ask our guests to always to be aware of the regulations of the region where our parks are located and to inquire about official legislation: COVID-19 Dashboard:  https://experience.arcgis.com/experience/478220a4c454480e823b17327b2bf1d4/page/page_0/
    ● Please note that there are quarantine requirements for people coming from a risk area (virus variant or high incidence area). In addition, this digital registration as well as the upload of the negative test result is required in advance: https://www.einreiseanmeldung.de/#/
    ● 2G and 3G regimens are evidenced as follows: 
    - Vaccinated Individuals who have been vaccinated with a COVID-19-vaccine licensed in the EU and for whom at least 14 days have elapsed since administration of the last vaccine dose. 
    - Convalescent individuals with a positive PCR test that is at least 28 days but no older than 6 months 
    - Tested antigen rapid test detection from an official testing center, not older than 24 hours, or a PCR test result.

    Important information for guests coming from the United Kingdom and Ireland:
    As of 20/12/2021, guests coming from the United Kingdom and Ireland to Germany have to go into 14 days of quarantine. Guests who are vaccinated can do a PCR test to shorten quarantine to 5 days only.

    Important note:
    The RKI and the German Foreign Office have declared the Netherlands, Belgium and Switzerland as a COVID-19 high incidence area effective Sunday, Nov 21 2021. This means that if you travel to Germany you will have to go into 10-day quarantine if you are not fully vaccinated or recovered. With a negative antigen rapid test, the quarantine can be shortened to 5 days. This regulation applies to all persons aged 0 years and older traveling to Germany from a high incidence area. For children under 6 years the quarantine ends after 5 days.

    ● Park Nordseeküste:
    - Please note the rules above for all parks. These take precedence over the rules defined here per park, especially for guests who does not come from Germany. 
    - "2Gplus" when arriving onsite and for access to indoor areas such as Market Dome and Aqua Mundo. Also wearing a FFP2 mask in indoor areas is mandatory. 
    - "2G" for outdoor access to restaurants and outdoor activities. 
    - All activities and facilities are open, the Aqua Mundo with limited capacity (50%).
    - A cottage occupancy limit of max. 10 people excluding children u/i the age of 14 years applies.

    Exceptions of 2G:  
    - Children up to and including 17 years of age, also do not require proof of testing.  
    - Persons who cannot be vaccinated, with a medical certificate + negative antigen rapid test (not older than 24 hours).

    Exceptions from testing requirement for 2Gplus:
    - Persons with booster vaccination (third vaccination except second vaccination in convalescents or persons with Johnson-Johnson vaccine).

    ● Park Bispinger Heide:
    - Please note the rules above for all parks. These take precedence over the rules defined here per park, especially for guests who does not come from Germany. 
    - "2G" when arriving onsite and for access to indoor areas such as Market Dome and Aqua Mundo and FFP2 masks mandatory indoors. 
    - "3G" for outdoor access to restaurants and outdoor activities.
    - All activities and facilities are open, the Aqua Mundo with limited capacity (50%), sauna with reservation and predefined time windows.
    - A cottage occupancy limit of max. 10 people excluding children u/i the age of 14 years applies.

    Exceptions of 2G:  
    - Children up to and including 17 years of age, also do not require proof of testing. 
    - Persons who can not be vaccinated for medical reasons (medical proof required and negative antigen test required not older than 24 hours). 

    ● Park Eifel:
    - Please note the rules above for all parks. These take precedence over the rules defined here per park, especially for guests who does not come from Germany. 
    - “2G” for outdoor areas in the Market Café and outdoor activities.
    - "2Gplus" for arrival, indoor facilities (e.g. restaurants, Aqua Mundo, Kids Factory).
    - All facilities are open except the sauna. Aqua Mundo, bowling and Kids Factory are open with limited capacity (50%). Kids entertainment and sport activities are mainly offered outdoor.
    - A cottage occupancy limit of max. 25 people plus children up to and including 11 years of age. 

    Exception of 2G:
    - Children under 12 years and 3 months, no test evidence required. 
    - Children from 12 years and 3 months up to and including 16 years, negative test evidence required.
    - Persons who can not be vaccinated for medical reasons (medical proof required and negative antigen test required not older than 24 hours) 

    Exceptions from the obligation to test for 2Gplus:
    - Persons with a booster vaccination (from the first day)

    ● Park Bostalsee:
    - Please note the rules above for all parks. These take precedence over the rules defined here per park, especially for guests who does not come from Germany. 
    - "2Gplus" for arrival at the park and for access to indoor areas such as Market Dome and Aqua Mundo as well as the outdoor area of the restaurants
    - "2G" for outdoor activities and also for the Cycle Center.
    - All activities and facilities with the exception of the bungee trampoline are open. Aqua Mundo is open. Entertainment activities take place outdoor.
    - The cottages can be occupied by people or households without restriction. 

    Exceptions from 2G restriction:
    - Children up to and including 5 years, also you do not need a test proof.
    - Pupils* between 6 and 17 years from Germany with proof of schooling (student ID, copy of last report card, other written proof of schooling), also you do not need proof of testing for arrival (in school vacations with test proof). 
    - All other persons from Germany up to and including 17 years of age need a negative antigen rapid test proof (not older than 24 hours).
    - Persons who cannot be vaccinated with a medical certificate or maternity passport + negative rapid antigen test (not older than 24 hours).

    Exceptions from the obligation to test for 2Gplus:
    - Persons with a booster vaccination (from the first day). 

    ● Park Hochsauerland:
    Important note:The RKI and the German Foreign Office have declared the Netherlands, Belgium and Switzerland as a COVID-19 high incidence area effective Sunday, Nov 21 2021. This means that if you travel to Germany you will have to go into 10-day quarantine if you are not fully vaccinated or recovered. With a negative antigen rapid test, the quarantine can be shortened to 5 days. This regulation applies to all persons aged 0 years and older traveling to Germany from a high incidence area. For children under 6 years the quarantine ends after 5 days.
    - Please note the rules above for all parks. 
    - “2G” for arrival, for access to outdoor restaurants and outdoor activities. 
    - All activities and facilities are open. The Aqua Mundo and the Spa Area is open with limited capacity (max. 50%).
    - "2Gplus" for the entrance to all indoor areas for example Market Dome, Restaurants, Aqua Mundo and Spa. 
    - A cottage occupancy limit of max. 10 people excluding children u/i the age of 14 years applies.

    Exception of 2G:
    - Children up to and including 15 years of age, they also do not need proof of testing. 
    - Persons who can not be vaccinated for medical reasons (medical proof required and negative antigen test required not older than 24 hours). 

    Exceptions from the obligation to test for 2Gplus:
    - Persons with booster vaccination (from the first day).
    - Persons who are recovered and whose positive PCR test is not older than 3 months.

    ● Park Allgäu:
    - Please note the rules above for all parks. These take precedence over the rules defined here per park, especially for guests who does not come from Germany. 
    - “2G” for arrival for all guests older than 5 years.
    - “2Gplus” needs to be shown for the entrance of all indoor areas i.e. Market Dome and Spa area
    - “3G” also needs to be shown for the use of outdoor activities and gastronomy. 
    - Entrances to the Market Dome are controlled
    - Wearing a FFP2 mask is mandatory in all indoor facilities
    - There will be no more evening shows (Live Music, Welcome Night, Crazy Bingo or Family Quiz Night). Also the kids activities Wannabe, Kids Disco, Bedtime Story, Puppet Show, Kids Bingo and Orry Show are cancelled.
    - A cottage occupancy limit of max. 10 people excluding children u/i the age of 14 years applies.
    - There is a curfew from 22:30-5:00 h in place.

    Exceptions to the PCR requirement and 2G restriction:
    - Children up to and including 7 years of age, also do not require proof of testing. 
    - Pupils from Germany (testing at school) with proof of schooling (student card, copy of last report card, other written proof from school) also do not require proof of testing (in school vacations with test proof)
    - Persons up to and including 17 years of age who no longer attend school (negative antigen test required)- Persons who cannot be vaccinated for medical reasons (medical proof required, negative antigen test required not older than 24 hours)

    Exemptions from mandatory testing for 2Gplus:
    - The testing requirement does not apply to persons with booster vaccinations.
    - Vaccinated persons whose last required vaccination for completed basic immunization was not more than 3 months ago.
    - Convalescents whose infection can be proven to have occurred no more than 6 months ago (nucleic acid detection/positive PCR test after 28 days).

    Important note: Since the 03rd December 21, the yellow vaccination certificate is no longer valid as 2G/2Gplus proof. Only a QR code, either digital or imaged on the certificate, will now be accepted.

    What is the actual situation in the parks in France?

    Our parks in France are open.
    • We will ask all of our customers (aged 12 years and 2 months old or more) to present a Covid health pass at the entrance of the parks at their arrival. Children aged less than 12 years and 2 months old are not asked to present a covid health pass.
    • Once the customer is in the park, there is no need to present a Covid health pass to access each infrastructure. Customers will have free access to all restaurants, shops, Aqua Mundo, and indoor/outdoor activities.
    • If a customer exits the park for the day, he will have to present a Covid health pass again when he will be back at the entrance.
    • A covid health pass is:
    o A complete vaccination schedule (with the last injection at 7 days or more depending on the vaccines). 
    - From 15 December 2021, the "health pass" for people over 65 will no longer be active if the booster has not been given within 7 months of the last injection. 
    - From January 15th 2022, the "health pass" aged between 18 and 65 will no longer be active if the booster has not been given within 7 months of the last injection.
    o A negative PCR or antigenic test dated less than 24 hours before your arrival day.
    o A positive RT-PCR or antigenic test attesting the recovery of the Covid-19 dated at least 11 days and less than 6 months ago.
    • Wearing a mask is mandatory in the whole park, covered and outdoor areas included.

    I have made a booking that included an ActivitiesGift, can I make use of it?

    Yes, your ActivitiesGift is valid. You can use your ActivitiesGift for those activities available at the park where you have booked a stay. The situation differs per country and per park. You will receive an overview of possible activities on arrival at the village.

    What is our policy for guests who have booked a stay in a park in a country they are not advised to travel to?

    Every country has its own regulations and travel advice. Guests are encouraged to plan their own visit based on the available information, provided by local authorities. Please check this information regulary. All available information is accessible on local government websites (UK).

    If a booking becomes impossible due to the regulations of the visiting or origin country, Center Parcs will contact our guests via SMS and/or e-mail. Our guests can request to rebook to a different date/park/country.

    Safety measures in Aqua Mundo

    Which activities, entertainment and facilities are available in the park?

    The situation differs per country and per park. For more information regarding the offer of activities and facilities on our parks, please click here. Please ensure to check out the Center Parcs app or My Center Parcs shortly before your stay to get the most accurate and up-to-date overview of the available facilities and activities.

    We kindly request our guests to follow the safety rules closely.

    What are the terms & conditions of the recreation-voucher?

    You can find the terms & conditions of the recreation-voucher here. If you use a the recreation-voucher to book on our website and the amount is greater than the amount of your stay, the balance of your voucher remains available under the same reference. You can pay due price by contacting our customer service, or book a second stay via our website.


    If you do not use your voucher for the purchase of a stay on our website, you can use it on your My Center Parcs account to pay due price for the stay and book activities and services.


    For now, you cannot use the same voucher for several payments on your My Center Parcs account. It is not possible to pay for activities and services on our parks with your voucher.

    You will receive an email from us with more information when your voucher will soon expire.

    Is the Aqua Mundo open?

    Netherlands: 
    Due to new regulations by the Dutch government as announced in the press conference of Friday the 14th of January our subtropical swimming paradise Aqua Mundo will re-open, including all recreational elements (such as the slides, wild water course and themed pools). The catering outlet will remain closed. We do not make use of timeslots in our Dutch villages.

    Belgium: The subtropical swimming paradise Aqua Mundo is open, with restrictions in offer and availability: 
      - All recreational elements will be closed.
      - The children’s pools and attraction will be closed.
      - The catering outlet will be closed. 
      - There will be no seats present. 
      - We will work with timeslots on most days in most parks. You can make a reservation via the Center Parcs App. For Terhills Resort no reservation is required (more information regarding timeslots is available here). 
      - Only swimming laps is possible
      - This all to be in line with regular swimming pools. 
    In Les Ardennes, guests of 16 years of age and older need to show a Covid Safe Ticket* when entering the Aqua Mundo. 

    *A Covid Safe Ticket is a sanitary pass with proof of full vaccination / recovery / negative test. A negative test proof via a negative PCR test (NAAT test) is valid for 48 hours, a negative RAT test (rapid antigen test) is only valid for 24 hours. If applicable, guests need to retest during their stay. There are no testing locations at the parks. Guests also need to show their ID along with the Covid Safe Ticket.

    Germany: The subtropical swimming paradise Aqua Mundo is open. In all parks no reservation is necessary. In addition, for Bispinger Heide and Park Hochsauerland “2G” is required for the entrance to the Aqua Mundo. For Park Eifel, Park Bostalsee, Park Allgäu and Park Nordseeküste “2Gplus” is required for the entrance to Aqua Mundo.  

    France: All the Aqua Mundos are open. 
    The following restrictions apply:
      - In all of our French parks, there is no need to book time slots.
      - There is no need to present a Covid health pass at the Aqua Mundo entrance. The Covid health pass will only be asked at your arrival at the park.
      - Guests should respect distance rules and should follow the marked route to and in the Aqua Mundo
      - The wild water rapid will be open, under access control in order to respect security measures.
      - Toddler pool is open.
      - Showers are open and changing rooms will be limited. Guests should prepare their visit to the Aqua Mundo while in their cottage; wash hands, use the toilet, shower, and put on swimming clothes in the cottage before going to the Aqua Mundo.
      - In Villages Nature Paris, the maximum attendance is limited to 2000 people. For all of the other parks, the maximum attendance has always been limited to less than 2000 people. Therefore, this constraint does not apply. 


    For more information about the Aqua Mundo during COVID-19, per country, we kindly ask you to have a look at the second tab in the FAQ: Safety measures in Aqua Mundo

    Is Center Parcs open for day recreation?

    Access to the parks and / or certain facilities for day guests differs per country / park. For the most current situation, we would like to refer you to:

    NL: https://www.dagjecenterparcs.nl/NL
    BE: https://www.dagjecenterparcs.be/NL
    DE: https://www.tagesausflugcenterparcs.de/
    FR: https://www.journee-centerparcs.fr/

    Guests who have booked with a group of more than 1 household per cottage. What is your policy?

    Regarding the travel party and receiving visitors during your stay, you must comply with the guidelines of the country you are travelling to. Guests are encouraged to plan their own visit based on the available information provided by local authorities. All available information is accessible on local government websites (links provided in question 2).

    The Netherlands
    As of the 15th of January guests are allowed to stay in a cottage with their own household and a maximum of 4 other persons (kids aged 12 years or younger do not count). We ask guests to contact the Center Parcs Customer Contact Center about a booking for a cottage of more than 1 household + more than the maximum number of persons allowed.

    Are friends and family allowed to come visit at the park?

    The Netherlands
    In the Netherlands guests are allowed to have friends and family over to visit. Following the advice of the Dutch government guests are allowed to stay in a cottage with their own household and a maximum of 4 other persons (kids aged 12 years or younger do not count). 

    Belgium:
    Belgium guests are allowed to have friends and family over to visit.

    I have booked a package deal (e.g. catering, leisure) that is not available at the park, what is your policy?

    The Netherlands: Unfortunately, our restaurants, terraces and bars in The Netherlands are closed. Our guests can make use of our Take Away service. If you have booked a catering arrangement you will be refunded in the already paid value of your pre-arrival booked arrangement.

    Are the restaurants open?

    The Netherlands:
    Our restaurants, terraces and bars are closed. Our Take Away service, Retail Delivery services and Food Store remain available, to offer you and your family the possibility to enjoy good food & drinks in your cottage. 

    For hotel guests in Park Zandvoort there is a breakfast delivery service in place. Hotel guests at De Eemhof and Het Heijderbos need to pick up their breakfast.

    France:
    Our restaurants are open. There is no need to present a Covid health pass at the restaurant entrance. The Covid health pass will only be asked at your arrival at the park.

    Our take-away service and Retail delivery services also remain available, so you can continue to enjoy good food and drinks in the cottage with your family.

    Belgium:
    Our indoor restaurants, buffets and terraces are open until 23:00h. Guests are allowed to come with a maximum of six persons at one table (with exception of bigger households). Note that the meaning of “household” is applicable to the living situation at home and not of the living situation in the holiday accommodation.

    Additionally, you can still make use of Take-away, Retail delivery services and Food Store.

    Hotel guests at De Vossemeren will have breakfast at the restaurant.

    All guests aged 16 and over need to show a Covid Safe Ticket* in order to enter a restaurant or bar. Mouth mask must be worn unless sitting at a table.

    *A Covid Safe Ticket is a sanitary pass with proof of full vaccination / recovery / negative test. A negative test proof via a negative PCR test (NAAT test) is valid for 48 hours, a negative RAT test (rapid antigen test) is only valid for 24 hours. If applicable, guests need to retest during their stay. There are no testing locations at the parks. Guests also need to show their ID along with the Covid Safe Ticket.


    Germany: 
    Our restaurants are open. Our take-away service and delivery services also remain available, so you can also continue to enjoy good food and drinks in the cottage with your family.

    How can guests reserve a table in the restaurant ?

    More information on restaurants, availability and opening hours can be found in the Center Parcs-App or in My Center Parcs. In most of our French parks it is mandatory to reserve a table via the app or My Center Parcs. In Germany, a dedicated phone number will be communicated at arrival for table reservation.

    Is the spa available?

    The situation varies from country to country and from park to park. Detailed information about our product range per park can be found on our website.


    The Netherlands:
    Our sauna and wellness facilities are closed. 

    Belgium:
    All spa and wellness facilities can remain open. However, the wellness access in De Vossemeren is closed. The massages and spa treatments remain available

    In France all spa facilities are open.

    Germany: 
    “2Gplus” is required for Park Allgäu for the entrance of the spa areas. For Bispinger Heide and Park Hochsauerland the spa areas and sauna areas are open with the requirement of “2G”  for spa treatments or massages where a mask cannot be worn. In Park Hochsauerland the capacity is limited to 50%.

    In Bispinger Heide, Park Hochsauerland and Park Allgäu the spa areas and sauna areas are open. In Park Allgäu, "3G" (test not older than 24 hours) is required for spa treatments or massages where a mask cannot be worn. In Park Hochsauerland the capacity is limited to 50% and "3G" (est not older than 48 hours) is necessary.

    How will the kids activities be organized? Will there be a restriction on the number of participants?

    • We follow the guidelines of the governments per country. Due to safety restrictions and hygiene measures, some activities cannot take place. Some other activities will be performed with restrictions to guarantee the safety and health of our employees and guests.
    • The most up-to-date activity program can be found in the app or in My Center Parcs.

    How do you guarantee the safety of your guests and employees?

    We continuously adapt our product to the guidelines of the government in every country. We follow the guidelines and regulations set by the local authorities. Please find all regulations on the website of the local authorities (website links provided in question 2). 

    We work hard to ensure the safety or our employees and guests. For example, we ask all our guests and staff to wash hands frequently for 20 seconds, cough/sneeze in elbow, use paper tissues, ensure to keep 1.5 meter distance and avoid shaking hands. For all activities that are supervised an employee, participants are required to wear a face mask.

    Our parks have plenty of space to keep distance and all our guests and staff are asked to participate in the rules and guidelines set up to provide a safe environment.

    Country specific safety measures

    We continuously adapt our product to the guidelines of the government in every country. We follow the guidelines and regulations set by the local authorities. Please find all regulations on the website of the local authorities (website links provided in question 2). 

    • In The Netherlands :

    • We do everything to ensure the safety or our employees and guests. We ask all our guests and staff to wash hands frequently for 20 seconds, cough/sneeze in elbow, use paper tissues, respect the 1,5 meter distancing  and avoid shaking hands.
    • Wearing a mouth mask is mandatory in all indoor locations for all guests as of 13 years of age and older.
    • Following the advice of the Dutch government, guests are allowed to stay in a cottage with their own household and a maximum of 2 other persons (kids aged 12 years or younger do not count).
    • Testing locations will be available on or near our sites which can be booked via www.testenvoortoegang.org. They are available at the following places:
       • De Kempervennen: On-site available
       • De Eemhof: On-site available
       • Het Heijderbos: On-site available
       • Port Zélande: On-site Available
       • Park Zandvoort: 700 meter from site Available
       • Het Meerdal/Limburgse Peel: On-site Available
       • De Hutteheugte: On-site Available
       • Parc Sandur: On-site Available 
    • For people without proof of vaccination or recovery, getting tested will remain free of charge. You can generate a coronavirus entry pass using the CoronaCheck app on your mobile phone.

    • Please check the Center Parcs App for the most up-to-date information regarding the detailed product offer, or via our website.


    • In France :

    − It will be mandatory to wear a mask for children aged 12 and over in all outdoor and covered areas.
    − We will ask all of our customers (aged 12 years and 2 months old or more) to present a Covid health pass at the entrance of the parks at their arrival. Children aged less than 12 years and 2 months old are not asked to present a covid health pass.
    − Once the customer is in the park, there is no need to present a Covid health pass to access each infrastructure. Customers will have free access to all restaurants, shops, Aqua Mundo, and indoor/outdoor activities.
    − If a customer exits the park for the day, he will have to present a Covid health pass again when he will be back at the entrance.
    − A covid health pass is:
    o A complete vaccination schedule (with the last injection at 7 days or more depending on the vaccines).
      - From 15 December 2021, the "health pass" for people over 65 will no longer be active if the booster has not been given within 7 months of the last injection.
      - From January 15th 2022, the "health pass" aged between 18 and 65 will no longer be active if the booster has not been given within 7 months of the last injection.
    o A negative PCR or antigenic test dated less than 24 hours before your arrival day.
    o A positive RT-PCR or antigenic test attesting the recovery of the Covid-19 dated at least 11 days and less than 6 months ago.

    • In Belgium

    • Face masks are mandatory for all adults and children over 6 years in all indoor facilities.
    • All guests of 16 years and older need to show their Covid Safe Ticket* when entering a restaurant or bar. A mouth mask must be worn unless sitting at a table. In Center Parcs Les Ardennes, guest also need to show a Covid Safe Ticket* when entering the Market Dome, Aqua Mundo and sport activities in the Action Factory.

    *A Covid Safe Ticket is a sanitary pass with proof of full vaccination / recovery / negative test. A negative test proof via a negative PCR test (NAAT test) is valid for 48 hours, a negative RAT test (rapid antigen test) is only valid for 24 hours. If applicable, guests need to retest during their stay. There are no testing locations at the parks. Guests also need to show their ID along with the Covid Safe Ticket.

    • Germany: 
    −    Based on the measures of the local authorities in Germany, our guests are obliged to wear a face mask in all indoor and our central facilities.

    I or one of my booking participants is feeling ill/has a fever. What is your policy?

    Guests should postpone their stay if they are ill. Conditions depend on booking date. In case of questions, please contact our customer contact center.

    Is there an adapted arrival procedure?

    • In case of fever, guests will be asked to go home where they will receive a corresponding voucher for a future stay.
    • We make use of 100% online check-ins via e-ticket. This is mandatory (so checking in before arrival via app/My Center Parcs). This does not apply for German guests with an open payment.
      - Guests who did not succeed with the online check-in can go to the reception for check-in. The reception is open during check-in (3pm, 4pm for Dutch and German parks).
      - B2B and tour operating guests are allowed to check in via the reception, since they do not have access to My Center Parcs or the app.
    • Check-in times for regular guests is 3pm for the acommodation (4pm for Dutch and German parks). However, guests are welcome to come to the park as of 12:00 and enjoy the park already. In the German parks guests are welcome to enjoy the park before 12:00. For friends arrival see the question below.

    • For France only: 
    •  We will ask all of our customers (aged 12 years and 2 months old or more) to present a Covid health pass at the entrance of the parks at their arrival. Children aged less than 12 years and 2 months old are not asked to present a covid health pass.
    • Once the customer is in the park, there is no need to present a Covid health pass to access each infrastructure. Customers will have free access to all restaurants, shops, Aqua Mundo, and indoor/outdoor activities. 
    • If a customer exits the park for the day, he will have to present a Covid health pass again when he will be back at the entrance.
    • A covid health pass is:
    o A complete vaccination schedule (with the last injection at 7 days or more depending on the vaccines).
      - From 15 December 2021, the "health pass" for people over 65 will no longer be active if the booster has not been given within 7 months of the last injection.
      - As of 15 January 2022, people aged between 18 and 65 will have to prove that they have had a booster vaccination in order to extend their health pass.
    o A negative PCR or antigenic test dated less than 24 hours before your arrival day.
    o A positive RT-PCR or antigenic test attesting the recovery of the Covid-19 dated at least 11 days and less than 6 months ago.

    I’m a Friend of Center Parcs, can I still access the park on an earlier time?

    In our Dutch and Belgium villages (except Terhills Resort) the early check-in arrival time of 13pm for Friends are available.

    Where can I get more information concerning my questions about the coronavirus related to Center Parcs.

    For questions regarding rebookings, the regular contact number for Center Parcs can be used: +31 10 498 97 54.


    For all other Corona related questions, special information numbers have been created for all the Corona virus questions related to Center Parcs per country of origin. These are as follows:

    • BE Crisis: +3228947448
    • NL Crisis: +31107980988
    • DE Crisis: +4922165031424
    • FR Crisis: +33173018553

    Will there be a maximum number of guests allowed in the parks?

    Center Parcs follows the guidelines of the governments in every country. There is no maximum number of guests determined for the French holiday villages. It is possible that in certain facilities a maximum of guests is applicable.

    Will there be surveillance in the park?

    Our staff will be trained and informed about the rules and regulations. If necessary, our employees will approach our guests to make sure that the local guidelines are followed on the village.

    There is surveillance in our villages by our security staff, at day and night, to ensure a safe environment for both our guests and employees.

    How do you ensure a hygienic cottage?

    There will be extra time calculated to clean each cottage before arrival of new guests.

    Hand gel, disinfection materials (masks depending on country) are for sale at our reception and Foodstore. In our facilities, you are also able to disinfect your hands.

    Is there enough space on your park to ensure 1.5 meter distance amongst people?

    Our parks consist for over 90% of nature and water. This means there is enough space to move in and around the park without encountering other guests.

    Our accommodations are located with enough space in between. Those few accommodations that cannot guarantee 1.5 meter, will be out of stock.

    In our central facilities all measures are taken to guarantee 1.5 meter distance, like walking directions.