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  • Questions regarding your stay and the coronavirus
    Safety measures and info on reserving timeslots in Aqua Mundo
    Preparing my stay
    Booking and paying
    Questions regarding Terhills Resort
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    • Questions regarding your stay and the coronavirus

      Questions regarding your stay and the coronavirus

      What is the actual situation in the parks in The Netherlands & Belgium?

      Our Dutch parks are open.
      • The Aqua Mundo is open. The maximum amount of people in the Aqua Mundo will be 1 person per 10m2. This means that we guarantee that each guest can swim at least once during their stay. Also the wild water rivers, water slides, children pools, etc. will re-open.
      • The shops are open with a maximum of 1 customer per 25m2.
      • Our restaurants, bars and terraces are open until 22.00. There are fixed seats and self-service is not allowed. A maximum of 4 people can sit at a table at 1.5 meters distance. Unless it is persons from the same household and children up to 12 years, then more people are allowed at a table.
      • Our take-away service and Retail delivery services also remain available, so you can continue to enjoy good food and drinks in the cottage with your family.
      • Indoor facilities such as the Action Factory, Game Town and Baluba will open again with a maximum of 50 guests. The facilities in the Market Dome are open as well.
      • Please contact the Center Parcs call center about a booking for a cottage of more than 1 household or more than 4 persons (kids aged 12 years or younger do not count).
      • It is possible to sport indoor and outdoor with 50 persons. The maximum group size is 4 persons (excluding family's). Please check the Center Parcs App for the most up-to-date information regarding the detailed product offer, or via our website


      Our Belgian parks are open.
      • The Aqua Mundo is open, with a maximum of 1 person per 10 m2. This means that we guarantee that each guest can swim at least once during their stay. All activities and facilities are available. We work with timeslots, which can be reserved as from the day of arrival. Timeslots can vary in length and numbers of guests allowed per park based on the size of the pool and the occupancy of the park. 

      • Our indoor restaurants, buffets and terraces are open until 23:30h. Guests are allowed to come with maximum four persons at one table or one household with a 1.5 meter distance between the tables. 
      • Our take-away service and Retail delivery services remain available, so you can continue to enjoy good food and drinks in the cottage with your family.

      • The indoor play worlds are open. Sauna and wellness facilities as well. However, for De Vossemeren, sauna and wellness facilities will open from the 1st of July.
      • The Food Store, supermarket and bakery in the Market Dome are open and operating with the applicable safety measures. For the current opening hours, please view the Center Parcs App.
      • Visiting our retail shop is possible with max 2 persons of the same household for max 30min.
      • Since May 8, the curfew has been replaced by a ban on gathering in public spaces from 24:00 o’clock to 05:00u o’clock. It is not allowed to move together in the public space with more than 3 people, excluding households and children up to and including 12 years old.
      • It is allowed to stay in an accommodation with one household per cottage or four persons from different household (kids aged 12 years or younger do not count). Please contact our Customer Contact Center if you need to adapt your booking.
      • Please check the Center Parcs App for the most up-to-date information regarding the detailed product offer, or via our website 
      • Belgian borders are open, however for both incoming Belgians/Non-Belgians a 7 day quarantine is needed in Belgium with a COVID-test on day 1 and 7. For non-Belgians entering Belgium a PLF form needs to be filled in 48 hour prior to arrival in Belgium.

      What is the actual situation in the parks in Germany and France?

      Our parks in France are open.
      • From June 9, all Aqua Mundo will be open both indoor and outdoor pools.
      • In accordance with current government guidelines, and until June 29 inclusive, the maximum instantaneous attendance in Aqua Mundo will be limited to 50% of its capacity. The customer will receive a communication via sms or email to give him access to the slot reservation platform the day before his arrival.
      • The shops are open again with a maximum of 1 customer per 4m2.
      • Our restaurants are open until 21.00 with a limited access to 50% of their capacity. The number of people per table is limited to 6.
      • Our take-away service and Retail delivery services also remain available
      • Indoor play worlds and the Action Factory remain closed
      • The facilities in the Market Dome are closed, with the exception of the shop, supermarket and bakery.


      The German parks are open again:


      ● Park Nordseeküste, Park Bispinger Heide: all guests need a negative CV-19 test or need to be fully vaccinated. In addition, guests need to repeat the CV-19 test after 48 hours if the local incidence rate is above 35.
      ● Park Hochsauerland, Park Eifel, Park Bostalsee: all guests need a negative CV-19 test or need to be fully vaccinated. In addition, guests need to repeat the CV-19 test after 48 hours.
      ● Park Allgäu: all guests need a negative CV-19 test or need to be fully vaccinated. In addition, guests need to repeat the CV-19 test after 72 hours. 
      ● We ask you to visit our website, which is regularly updated with the most current information.
      ● 3G-Rule: Guest arriving onsite need to provide a negative COVID-19 test (not older than 48 hours) or need to be vaccinated or recovered (>28 days < 6 months). For that the guest need to bring an official proof.
      ● We kindly ask our guests to constantly check the incidents rates of the region where our parks are located and where they are coming from and inform themselves what they are allowed to do following the official legislations such as the “Bundesnotbremse” and the legislations of the specific federal states:
      https://experience.arcgis.com/experience/478220a4c454480e823b17327b2bf1d4/page/page_0/

      What is our policy for guests who have booked a stay in a park in a country they are not advised to travel to?

      Every country has its own regulations and travel advice. Guests are encouraged to plan their own visit based on the available information, provided by local authorities. Please check this information regulary. All available information is accessible on local government websites (UK).

      For destination Belgium: As of the 19th of April borders will reopen, however for both incoming Belgians/Non-belgians a 7 day quarantine is needed in Belgium with a COVID-test on day 1 and 7. For non-Belgians entering Belgium a PLF form needs to be filled in 48 hour prior to arrival in Belgium: https://travel.info-coronavirus.be/nl/public-health-passenger-locator-form

       

      If a booking becomes impossible due to the regulations of the visiting or origin country, Center Parcs will contact our guests via SMS and/or e-mail. Our guests can request to rebook to a different date/park/country.

      What are the terms & conditions of the recreation-voucher?

      You can find the terms & conditions of the recreation-voucher here. If you use a the recreation-voucher to book on our website and the amount is greater than the amount of your stay, the balance of your voucher remains available under the same reference. You can pay due price by contacting our customer service, or book a second stay via our website.


      If you do not use your voucher for the purchase of a stay on our website, you can use it on your My Center Parcs account to pay due price for the stay and book activities and services.


      For now, you cannot use the same voucher for several payments on your My Center Parcs account. It is not possible to pay for activities and services on our parks with your voucher.

      You will receive an email from us with more information when your voucher will soon expire.

      Is the aqua mundo open?

      Netherlands: 
      The subtropical swimming paradise Aqua Mundo is open, the maximum amount of people in the Aqua Mundo will be 1 person per 10m2. This means that we guarantee that each guest can swim at least once during their stay.  Also the wild water rivers, water slides, children pools, etc. are re-open.

      After reopening, the following restrictions apply:
      ● We will make use of 1.5 meter distancing, therefore the maximum amount of guests will be limited. For that reason we will work with timeslots. Please see question 20-23 for more information about the timeslots.
      ● Guests should respect distance rules and should follow the marked route to and in the Aqua Mundo.
      ● Showers are closed. Toilets will be available. Guests should prepare to visit the Aqua Mundo in their cottage by showering and wearing swimwear prior to their visit. Changing rooms are only available when leaving the Aqua Mundo.
      ● The toddler pool is open, only for kids. Parents should keep distance while keeping an eye on their child and maintain 1.5 meter distance of each other. If a kids is too young for the toddler pool, parents can swim with their child in the wave pool

      Belgium: the Aqua Mundo is open, with a maximum of 1 person per 10 m2. This means that we guarantee that each guest can swim at least once during their stay. All activities and facilities are available. We work with timeslots, which can be reserved as from the day of arrival. Timeslots can vary in length and numbers of guests allowed per park based on the size of the pool and the occupancy of the park. Guests should respect distance rules and should follow the marked route to and in the Aqua Mundo.


      Germany: 
      In Bispinger Heide, Park Hochsauerland & Park Nordseeküste The subtropical swimming paradise Aqua Mundo is open (partly with restrictions) for a limited number of guests - we try to give access to as many guests as possible. The Aqua Mundo in Park Allgäu en Park Eifel opens on 07 June.

      France: the Aqua Mundo is open both indoor and outdoor pools.

      In Trois Forets, the wild river and wave pool will be closed due to renovation work. The wild river will not be accessible from June 9th to 16th included. The wave pool will not be accessible from June 9th to 30th included.

      In Villages Nature ® Paris, renovation work is in progress in the Aqualagon from June 9th to 16th.
      - From June 9th to 10th: only the summer lagoon/ summer pool will be available.
      - From June 10th to 11th: the summer lagoon/pool, the wave pool, the indoor pool, the two kids pool and hot tubs will be available.
      - From June 12th to 15th: the summer lagoon/pool, the wave pool, the indoor pool, the two kids pool, hot tubs and all the outdoor pools will be available.
      - From June 16th to July 3rd: all the pool facilities will be available except the activity pool.
      - As from July 4th, all the pool facilities will be available.


      For more information about the Aqua Mundo during COVID-19, per country, we kindly ask you to have a look at the second tab in the FAQ: Safety measures in Aqua Mundo

      Safety measures in Aqua Mundo

      Is Center Parcs open for day recreation?

      Access to the parks and / or certain facilities for day guests differs per country / park. For the most current situation, we would like to refer you to:

      NL: https://www.dagjecenterparcs.nl/NL
      BE: https://www.dagjecenterparcs.be/NL
      DE: https://www.tagesausflugcenterparcs.de/

      Following the official legislations regarding COVID-19 we are delighted to announce the following reopening plan for our German villages: Please bare in mind that the following plan can change quickly as the reopening perspective is depending on the threshold of an incidence value 100/100.000 inhabitants of the region where we have our villages situated.

      May 21: Park Nordseeküste: All guest need a negative CV-19 test or need to be fully vaccinated or recovered. 
      May 28: Bispinger Heide, Park Hochsauerland, Park Eifel
      May 31: Park Allgäu and Park Bostalsee

      The German villages are currently closed for day visiters.

      FR: https://www.journee-centerparcs.fr/

      Guests who have booked with a group of more than 1 household per cottage. What is your policy?

      Regarding the travel party and receiving visitors during your stay, you must comply with the guidelines of the country you are travelling to. Guests are encouraged to plan their own visit based on the available information provided by local authorities. All available information is accessible on local government websites (links provided in question 2).

      In the Dutch parks it is allowed to stay in an accommodation with a maximum of one household or a maximum of 4 fixed people. Children up to and including 12 years old are not included. Please contact our Customer Contact Center if you need to adapt your booking.

      In the Belgian parks it is allowed to stay in an accommodation with one household per cottage or four persons from different household (kids aged 12 years or younger do not count). Please contact our Customer Contact Center if you need to adapt your booking.

      Are friends and family allowed to come visit at the park?

      In the Dutch parks: Guests are allowed to have 4 visitors per day per household.

      Belgium: Guests are allowed to have 4 visitors from a different household at a time.

      I have booked a package deal (e.g. catering, leisure) that is not available at the park, what is your policy?

      Our take-away service and Retail delivery services remain available, so you can continue to enjoy good food and drinks in the cottage with your family. The outdoor terraces are open in every park and country.

      If you have booked a catering arrangement that you can't use due to the limitation, you will be compensated with a Food & Fun voucher in the same value. You can use this voucher in the Food Store and for Take Away. This is not applicable for Belgium anymore, since all indoor catering facilities are operational again. 

      I have made a booking that included an ActivitiesGift, can I make use of it?

      Yes, your ActivitiesGift is valid. You can use your ActivitiesGift for those activities available at the park where you have booked a stay. The situation differs per country and per park. You will receive an overview of possible activities on arrival at the village.

      Which activities, entertainment and facilities are available in the park?

      The situation differs per country and per park. For more information regarding the offer of activities and facilities on our parks, please click here. Please ensure to check out the Center Parcs app or My Center Parcsshortly before your stay to get the most accurate and up-to-date overview of the available facilities and activities.

      We kindly request our guests to follow the safety rules closely, such as always keeping 1.5 meter distance.

      Are the restaurants open?

      Center Parcs follows the guidelines of the governments in every country. For more detailed information about our offer regarding activities and facilties, please click here.

      We offer at least Take-away, Retail delivery services (Sandwiches/Table-cooking/BBQ/Breakfast service).

      The Foodstore and Bakery at the village are open to buy groceries. When visiting one of our stores, you must follow the guidelines of the country you are going to during your stay.

      The Netherlands:
      Restaurants, bars and terraces are open until 22:00. There are fixed seats and self-service is not allowed. A maximum of 4 people can sit at a table at 1.5 meters distance. Unless it is persons from the same household and children up to 12 years, then more people are allowed at a table. We will work with different timeslots in restaurants to minimize the contact between other guests. It is mandatory to make a reservation for a restaurant timeslot (via app or by phone or by visiting the info desk or restaurant).

      Our take-away service and Retail delivery services also remain available, so you can continue to enjoy good food and drinks in the cottage with your family.

      Hotel breakfast at Park Zandvoort: hotel guest can reserve their breakfast at arrival. In the morning this can be received and eaten at the Rise & Shine restaurant.

      Hotel breakfast at De Eemhof: hotel guests can reserve a timeslot for their breakfast during their stay via phone. The breakfast can be ordered and eaten in this timeslot at the Evergreenz restaurant.

      Hotel breakfast at Het Heijderbos: closed till 25th of June.

      France
      Our restaurants are open until 21.00 with a limited access to 50% of their capacity. The number of people per table is limited to 6.

      Our take-away service and Retail delivery services also remain available, so you can continue to enjoy good food and drinks in the cottage with your family.

      In Belgium: Our indoor restaurants, buffets and terraces are open until 23:30h. Guests are allowed to come with maximum four persons at one table or one household with a 1.5 meter distance between the tables.

      Additionally, you can still make use of Take-away, Retail delivery services and Food Store.

      Hotel guests at De Vossemeren will have breakfast at the restaurant.

      How can guests reserve a table in the restaurant (upon reopening)?

      More information on restaurants, availability and opening hours can be found in the Center Parcs-App or in My Center Parcs. In most of our French parks it is mandatory to reserve a table via the app or My Center Parcs. In Germany, a dedicated phone number will be communicated at arrival for table reservation.

      Is the spa available?

      The situation varies from country to country and from park to park. Detailed information about our product range per park can be found on our website:

      https://centerparcs-activities.softr.io/


      In The Netherlands the wellness facilities are currently closed.


      In Belgium the Sauna and wellness facilities are open. For De Vossemeren, this is possible as from the 1st of July.


      In France only treatments and massages will be provided by Deep Nature spas.


      For Germany the measurements are different per park. Please check https://centerparcs-activities.softr.io/

      How will the kids activities be organized? Will there be a restriction on the number of participants?

      • We follow the guidelines of the governments per country. Due to safety restrictions and hygiene measures, some activities cannot take place. Some other activities will be performed with restrictions to guarantee the safety and health of our employees and guests.
      • The most up-to-date activity program can be found in the app or in My Center Parcs.

      How do you guarantee the safety of your guests and employees?

      We continuously adapt our product to the guidelines of the government in every country. We follow the guidelines and regulations set by the local authorities. Please find all regulations on the website of the local authorities (website links provided in question 2). 

      We work hard to ensure the safety or our employees and guests. For example, we ask all our guests and staff to wash hands frequently for 20 seconds, cough/sneeze in elbow, use paper tissues, ensure to keep 1.5 meter distance and avoid shaking hands. For all activities that are supervised an employee, participants are required to wear a face mask.

      Our parks have plenty of space to keep distance and all our guests and staff are asked to participate in the rules and guidelines set up to provide a safe environment.

      Country specific safety measures

      We continuously adapt our product to the guidelines of the government in every country. We follow the guidelines and regulations set by the local authorities. Please find all regulations on the website of the local authorities (website links provided in question 2). 

      • In the Netherlands:

      - As of December 1st masks are obliged as of 12+ in all indoor facilities.
      - It is possible to sport indoor and outdoor with 50 persons. The maximum group size is 4 persons (excluding family's).
      - The shops are open again with a maximum of 1 customer per 25m2.
      - When going to a desk, only 1 person of a household is allowed to do so
      - Stage entertainment is closed and replaced with mobile entertainment on the parks
      - When making a reservation for an activity, guests will be requested to give their name, telephone number and email address.


      • In France :

      - It will be mandatory to wear a mask for children aged 12 and over in covered areas.
      - It will also be forbidden to be outside without a valid reason during the curfew.

       

      • In Belgium

       - Adults and children over 12 years of age are required to wear a mouth mask in all indoor facilities and also outside in places where 1.5 m distance cannot be guaranteed.
       - Guests should come with a maximum of 2 persons when going to the Reception, desk or Food Store and are allowed to stay max 30 minutes. 
      - A maximum of 50 people can do indoor sports, and a maximum of 100 people can do outdoor sports.
      - Visiting our retail shop is possible with max 2 persons of the same household for max 30min. 
       - A curfew is active in the country in between 24.00 o’clock and 5.00 o’clock.
      - As of the 19th of April borders will reopen, however for both incoming Belgians/Non-belgians a 7 day quarantine is needed in Belgium with a COVID-test on day 1 and 7. For non-Belgians entering Belgium a PLF form needs to be filled in 48 hour prior to arrival in Belgium: https://travel.info-coronavirus.be/nl/public-health-passenger-locator-form

      As of the 2nd of July, free travel is allowed, there are however some rules: you still need to fill in a Passenger Locator Form (PLF), when you come from a green or orange area, no test or quarantine is needed. If you come from a red zone, the following conditions must be met in order to avoid a test and there is no quarantine obligation upon arrival: - A digital certificate of complete vaccination ( 2 weeks after last vaccination), - A PCR test max 72 hours old, - A recovery certificate after infection.


      • Germany: 
      −    Based on the measures of the local authorities in Germany, our guests are obliged to wear a face mask in all indoor and our central facilities. In Park Allgäu wearing a mask is also mandatory in outside facilities and the regional market.
      −    We ask you to visit our website, which is regularly updated with the most current information.
      −    3G-Rule: Guest arriving onsite need to provide a negative COVID-19 test (not older than 48 hours) or need to be vaccinated or recovered (>28 days < 6 months). For that the guest need to bring an official proof.
      −    We kindly ask our guests to constantly check the incidents rates of the region where our parks are located and where they are coming from and inform themselves what they are allowed to do following the official legislations such as the “Bundesnotbremse” and the legislations of the specific federal states:
      https://experience.arcgis.com/experience/478220a4c454480e823b17327b2bf1d4/page/page_0/


      I or one of my booking participants is feeling ill/has a fever. What is your policy?

      Guests should postpone their stay if they are ill. Conditions depend on booking date. In case of questions, please contact our customer contact center.

      Is there an adapted arrival procedure?

      • In case of fever, guests will be asked to go home where they will receive a corresponding voucher for a future stay.
      • We make use of 100% online check-ins via e-ticket. This is mandatory (so checking in before arrival via app/My Center Parcs). This does not apply for German guests with an open payment.
        - Guests who did not succeed with the online check-in can go to the reception for check-in. The reception is open during check-in (15h).
        - B2B and tour operating guests are allowed to check in via the reception, since they do not have access to My Center Parcs or the app.
      • Check-in times for regular guests is 3pm for the acommodation. However, guests are welcome to come to the park as of 12:00 and enjoy the park already. In the German parks guests are welcome to enjoy the park before 12:00. For friends arrival see the question below.
      • For Germany only: based on the measures of the local authorities in Germany, our guests are obliged to wear a face mask in all our central facilities (upon reopening park).
      Note: Following the official legislations regarding COVID-19 we are delighted to announce the following reopening plan for our German villages: Please bare in mind that the following plan can change quickly as the reopening perspective is depending on the threshold of an incidence value 100/100.000 inhabitants of the region where we have our villages situated.

      May 21: Park Nordseeküste: All guest need a negative CV-19 test or need to be fully vaccinated or recovered.
      May 28: Bispinger Heide, Park Hochsauerland, Park Eifel
      May 31: Park Allgäu and Park Bostalsee

      • For Belgium only: Guests should come with a maximum of 2 person to the reception.

      I’m a Friend of Center Parcs, can I still access the park on an earlier time?

      In our Dutch and Belgium villages the early check-in arrival time of 13pm for Friends are available.

      Where can I get more information concerning my questions about the coronavirus related to Center Parcs.

      For questions regarding rebookings, the regular contact number for Center Parcs can be used: +31 10 498 97 54.


      For all other Corona related questions, special information numbers have been created for all the Corona virus questions related to Center Parcs per country of origin. These are as follows:

      • BE Crisis: +3228947448
      • NL Crisis: +31107980988
      • DE Crisis: +4922165031424
      • FR Crisis: +33173018553

      Will there be a maximum number of guests allowed in the parks?

      Center Parcs follows the guidelines of the governments in every country. There is no maximum number of guests determined for the French holiday villages. It is possible that in certain facilities a maximum of guests is applicable.

      Will there be surveillance in the park?

      Our staff will be trained and informed about the rules and regulations. If necessary, our employees will approach our guests to make sure that the local guidelines are followed on the village.

      There is surveillance in our villages by our security staff, at day and night, to ensure a safe environment for both our guests and employees.

      How do you ensure a hygienic cottage?

      There will be extra time calculated to clean each cottage before arrival of new guests.

      Hand gel, disinfection materials (masks depending on country) are for sale at our reception and Foodstore. In our facilities, you are also able to disinfect your hands.

      Is there enough space on your park to ensure 1.5 meter distance amongst people?

      Our parks consist for over 90% of nature and water. This means there is enough space to move in and around the park without encountering other guests.

      Our accommodations are located with enough space in between. Those few accommodations that cannot guarantee 1.5 meter, will be out of stock.

      In our central facilities all measures are taken to guarantee 1.5 meter distance, like walking directions.

    • Safety measures and info on reserving timeslots in Aqua Mundo

      Safety measures and info on reserving timeslots in Aqua Mundo

      How often and how long can I make use of the Aqua Mundo during my stay?

      Netherlands:
      The subtropical swimming paradise Aqua Mundo is open. The maximum amount of people in the Aqua Mundo will be 1 person per 10m2. This means that we guarantee that each guest can swim at least once during their stay. Also the wild water rivers, water slides, children pools, whirlpool baths, etc. will re-open. 

      Belgium:
      The Aqua Mundo is open, with a maximum of 1 person per 10 m2. This means that we guarantee that each guest can swim at least once during their stay. All activities and facilities are available. We work with timeslots, which can be reserved as from the day of arrival. Timeslots can vary in length and numbers of guests allowed per park based on the size of the pool and the occupancy of the park. 

      France:

      From June 9, all Aqua Mundo will be open both indoor and outdoor pools.

      In Trois Forets, the wild river and wave pool will be closed due to renovation work. The wild river will not be accessible from June 9th to 16th included. The wave pool will not be accessible from June 9th to 30th included.

      In Villages Nature ® Paris, renovation work is in progress in the Aqualagon from June 9th to 16th.
      From June 9th to 10th: only the summer lagoon/ summer pool will be available.
      - From June 10th to 11th: the summer lagoon/pool, the wave pool, the indoor pool, the two kids pool and hot tubs will be available.
      - From June 12th to 15th: the summer lagoon/pool, the wave pool, the indoor pool, the two kids pool, hot tubs and all the outdoor pools will be available.
      - From June 16th to July 3rd: all the pool facilities will be available except the activity pool.
      - As from July 4th, all the pool facilities will be available.

      Germany:
      Due to different COVID-19 legislations in the federal stated where our parks are located we communicate the following measurements per park: Note that those measurements may change constantly which is why we ask our guest to check the current measurements in place by themselves.

      Information regarding the Aqua Mundos in the Dutch parks

      You can reserve for the Aqua Mundo from the day of your arrival in the Dutch parks. You can do so as follows:

      • Reservations can only be made via the codes guests receive at the entrance, and by using those codes via the daytrip website, the QR code guests receive directs guests to this site as well. Except for Parc Sandur, where you can reserve via Reception.

      The following measures are in place in the Dutch Aqua Mundos:
      • We will make use of 1.5 meter distancing, therefore the maximum amount of guests will be limited. For that reason we will work with timeslots.
      • Guests should respect distance rules and should follow the marked route to and in the Aqua Mundo.
      • Showers are closed. Toilets will be available. Guests should prepare to visit the Aqua Mundo in their cottage by showering and wearing swimwear prior to their visit. Changing rooms are only available when leaving the Aqua Mundo.

      Information regarding the Aqua Mundos in the French parks

      In France, reservations are not needed. Our French parks make use of a maximum amount of guests, after which entrance is not possible anymore, rather than timeslots.


      The following measures are in place in the French Aqua Mundos:
      • The number of persons is limited to a maximum of 80% of the usual capacity in order to comply with the recommendations of the authorities.

      • The aquatic areas are accessible all day long. The park staff will inform you upon arrival of the access terms and -times to the Aqua Mundo, which differ per park, but will allow all guests to access the Aqua Mundo during their stay.

      • Guests should respect distance rules and should follow the marked route to and in the Aqua Mundo
      • To make sure we can offer the 1 meter distancing, it can be the case that some features won’t be open.
      • Whirlpools, Saunas and sunbeds/solaria will be closed. 
      • The wild water rapid will be open, under access control in order to respect security measures.
      • Toddler pool is open, but only for kids. Parents should keep distance while keeping an eye on their child and maintain 1.5 meter distance of each other. If a kids is too young for the toddler pool, parents can swim with their child in the wave pool.
      • Showers are open and changing rooms will be limited. Guests should prepare their visit to the Aqua Mundo while in their cottage; wash hands, use the toilet, shower, and put on swimming clothes in the cottage before going to the Aqua Mundo.
      • There are no chairs and deck chairs available in the Aqua Mundo

      Information regarding the Aqua Mundos in the German parks

      For German parks, methods of reserving are deviant per park:

      • Park Allgäu: No reservation needed
      • Bispinger Heide: Via the Day guest website – from the day of arrival onwards
      • Park Bostalsee: Center Parcs App / Phone call to park / Reception / Via the Day guest website - approximately up to one week before arrival
      • Park Eifel: Via the Day guest website - approximately up to one week before arrival
      • Park Nordseeküste: Aqua Mundo in use as normal
      • ParkHochsauerland: Reception / Info Desk - from the day of arrival onwards


      The following measures are in place in the German Aqua Mundos:
      • We will make use of 1.5 meter distancing, therefore the maximum amount of guests will be limited. For that reason we will work with timeslots on certain arrival dates
      • Because we want to maximize the timeslots we won’t be offering additional activities like Rafting, baby swimming etc.
      • Guests should respect distance rules and should follow the marked route to and in the Aqua Mundo
      • To make sure we can offer the 1.5 meter distancing, it can be the case that some features/slides won’t be open.
      • The wave pool is operated with reduced power.
      • The slides are open for operation.
      • The toddler pool is open, however, a distance of 1.5 meters must be maintained.

      Information regarding the Aqua Mundos in the Belgian parks



      For Belgian parks, methods of reserving are deviant per park:
      • We guarantee that guests can enjoy the Aqua Mundo more than once during their stay.
      • Time slots can be reserved at the reception, preferably by telephone. In some parks (Erperheide, De Vossemeren, Les Ardennes), guests receive a code during check-in with which they can reserve a time slot.

       

      The following measures are in place in the Belgian Aqua Mundos:
      • We will make use of 1.5 meter distancing, therefore the maximum amount of guests will be limited. For that reason we will work with timeslots. When queuing for the timeslots please wear a mask.
      • Because we want to maximize the timeslots we won’t be offering additional activities like Rafting, baby swimming etc.
      • Guests should respect distance rules and should follow the marked route to and in the Aqua Mundo
      • To make sure we can offer the 1.5 meter distancing, it can be the case that some features/slides won’t be open.
      • When the toddler pool is open, it will be open only for kids. Parents should keep distance while keeping an eye on their child and maintain 1.5 meter distance of each other. If a kids is too young for the toddler pool, parents can swim with their child in the wave pool.
      • Showers are closed. Toilets will be available. Guests should prepare to visit the Aqua Mundo in their cottage by showering and wearing swimwear prior to their visit. Changing rooms are only available when leaving the Aqua Mundo.

    • Preparing my stay

      Preparing my stay

      On which days can I arrive?

      You can arrive on any day of the week with stays from 2 to 7 nights, with the exception of Sunday. School holiday periods have more limited arrival possibilities. You can find all possibilities by searching for an arrival day and stay length on our website.

      What does the number of birdies tell you about your holiday?

      While you will feel the Center Parcs spirit in all our parks, each has its own unique personality due to its location, its facilities and activities. This is shown by the number of Center Parcs “Birdies”. The Aqua Mundo with the most elaborate offer, activities and entertainment program for all ages can be found in the 5 Birdies parks.

      More information

      What is a Friend and how do I become a Friend?

      A Friend is a loyal guest who has booked, payed, commenced and enjoyed a Center Parcs holiday (excluding UK parks) at least 3 times within the last 36 months. No action is needed on your part to become a Friend. Beginning with your third stay within 36 months, you can enjoy numerous holiday benefits.

      In order to select the early check-in or the free extra children’s furniture, after logging in, please go back to step 1 and select this under “services”.

      More information

      Which services and activities are included in my stay at Center Parcs?

      When you book your cottage, you automatically get a lot of extras included in the rental price:

      • Fully furnished cottages in the middle of nature
      • Unlimited access to the Aqua Mundo
      • Free activities for all ages
      • Free access to indoor facilities and outdoor entertainment
      • Plenty of choices to complete your holiday according to your own wishes
      • Convenience included, up to and including final cleaning

      More information

      How can I book activities?

      When booking on the website or via phone, you can already add services and arrangements to your booking. After booking, beginning six weeks before your stay, you can book your activities and services at any time directly from your personal spaceMy Center Parcs (or MyVillagesNature for Villages Nature® Paris) or the Center Parcs app. During your stay, you can book your activities and services at the infodesk & kiosk, in My Center Parcs or in the Center Parcs app (respectively the Village Nature® Paris app in Villages Nature® Paris).

      You can also contact our customer contact center by telephone on the following number 0031 (10) 498 97 54.

      Discover the app and My Center Parcs

      Where can I find the park map?

      On our website, click on the park of your choice and click on 'Directions & maps under the top picture. Under "Directions & maps" on the park page, you can access the detailed map of the park and information on how to get there.

      On My Center Parcs or via your mobile with the Center Parcs or Villages Nature® Paris app you can also access this information for the park you’ve booked.

      Can I bring my pet?

      A maximum of two domestic animals is permitted per cottage*. As this requires additional cleaning, an additional charge of € 19.50 per weekend or midweek and € 29.50 per week is included. There is no extra charge for domestic animals kept in cages. Animals must be reported to the park upon reservation and upon arrival. In some parks, animals are not permitted in central facilities, hotels, hotel apartments and certain types of cottages. Ensure that your animals are free of vermin. It is required that dogs be kept on leashes outside of cottages. Rates for our parks in France are different from the parks stated above; you can consult these upon making a booking.


      At Villages Nature® Paris, you can bring your cat or your dog (maximum of 1 animal per accommodation), on presentation of an anti-rabies certificate and payment of a fixed charge during the reservation.

      At Terhills Resort, pets are permitted in certain cottages: one pet in the 2, 4 and 6-person cottages and two pets in the 8 and 12-person cottages. You can select a pet when making a booking. More information

      Can we visit the park for a day only, without booking an accommodation?

      That's certainly possible! You can find more information on our Villages Nature® Paris dayguests page or you can directly contact the park where you want to go to, for example to swim. You can find the contact information per park when you click on 'Directions & maps' on the park page

      How do I book an accommodation for people with reduced mobility?

      The central facilities (Market Dome, Aqua Mundo) in our parks have been adapted for people with reduced mobility. On top of this, we have cottages for people with reduced mobility in the following parks:

      • De Eemhof (NL)
      • Port Zélande (NL)
      • Park Zandvoort (NL)
      • Erperheide (BE)
      • Terhills Resort (BE)
      • Park Allgäu (D)
      • Bispinger Heide (D)
      • Park Bostalsee (D)
      • Park Hochsauerland (D)

      For the French parks, you can book cottages for people with reduced mobility with preference.

      Can we come with more people than originally booked for?

      The number of people given for your booked accommodation corresponds to the number of beds available and is the maximum number of occupants allowed.

      For safety reasons, it is not possible to accommodate more people. In cottages for 4 people or more a child under 2 may be accommodated (with the exception of the homes mentioned in the catalogue which do not have room for a cot). The child will sleep in the baby cot.

      Can I buy tickets for a theme park close to the Center Parcs park I am staying at?

      You can book exclusive multi-day-tickets for Plopsa Indoor Coevorden or the WILDLANDS Adventure Zoo Emmen together with the booking of your stay in De Huttenheugte (NL) or Parc Sandur (NL), either at the same time as you book your stay or afterwards.. You can also book your tickets for the Disneyland® parks before or during your stay at Villages Nature® Paris.

      More information about tickets for the Disneyland® parks

      Who do I contact if I have a complaint about Center Parcs before my stay has begun?

      Center Parcs is there for you, also if you are not satisfied with our services before your stay.  If you fill out the complaints form, we will be happy to find a suitable solution for you so that you can look forward to your stay with a positive feeling.

    • Booking and paying

      Booking and paying

      Do I need to pay reservation costs?

      Reservation costs are calculated at € 29,50 per booking.

      Do I have to pay the full booking amount when I'm making the reservation?

      a) With reservation amounts totaling more than € 150.00, a deposit of 30% is required, with a minimum amount of € 150.00. The remainder of the reservation amount is due at least 12 weeks prior to the start of the stay at Center Parcs.

      b) Reservation amounts up to € 150.00 must be paid immediately and in full.

      c) For reservations within a period of 12 weeks prior to the stay, the entire amount must be paid by means of telephone authorization or by credit card.

      Do I have a right of withdrawal?

      The confirmation or invoice must be checked for accuracy immediately upon receipt. Any errors must be communicated in writing within 24 hours after booking and before the commencement of the stay. If a confirmation or invoice has not been received within 10 days of the reservation being made, the office where the reservation was made must be contacted as soon as possible. If the reservation was made through the Internet, contact our Customer Contact Centre on the number 0031 (0)10 498 97 54

      How do I pay when making a booking on the website or through the customer contact center?

      You can pay with your credit card or by means of online banking (manual transfer). It is not possible to send your payment by post.

      Which cards do you accept for payment?

      The following credit cards are accepted: Visa, Euro/Mastercard and American Express.

      Is there a payment fee?

      There is no payment fee, but it is possible that your credit card company has a standard fee.

      What is Center Parcs' policy for group holidays for young people?

      Groups of young people, which is understood to mean a group of at least four people, mainly younger than 21 years old and without the supervision of a parent or guardian, are not allowed on the Center Parcs parks. Center Parcs reserves the right to refuse groups that meet the forementioned description. To avoid problems upon arrival, we advise you to contact the Customer Contact Center before making your final booking if you have any questions or doubts.

      How old do you have to be to make a reservation with Center Parcs?

      The lead booker of the trip must be at least 21 years old at the time of booking. Center Parcs only accepts reservations from persons who are 21 or older. Reservations where the booker is younger than 21 years of age are not considered valid. The main booker is also liable for all fellow travelers included in the reservation. The correspondence of the reservation will go entirely via the lead booker.

      How can I pay with a gift voucher?

      Digital voucher

      When you are booking on the website, you can fill in your
      digital voucher code when you are at step 3 of the reservation -> payment.

      Regular gift voucher

      When you have a regular gift voucher with a money value, you can make the booking by contacting our Customer Contact Center on the following number 0031 (0)10 498 97 54. We will make a note of the gift voucher number in your booking. You will be advised to make a copy for yourself and to send the original gift voucher with booking number to the following address:

      Shared Service Center
      Kempervennendreef 8
      5563VB Westerhoven
      Nederland

    • Questions regarding Terhills Resort

      Questions regarding Terhills Resort

      What is the difference between Terhills Resort and other Center Parcs holiday villages?

      The new Terhills Resort by Center Parcs is distinct from other Center Parcs villages in several ways. With only 250 cottages, the resort is smaller scale than other Center Parcs villages. It is all about a premium experience, which is why all accommodations are detached and stylishly furnished. There is also a fine-dining restaurant with gorgeous views over the lake. Nature is central to everything we do at the resort. This is reflected in the interiors and the activities available, such as the many nature activities and workshops. More than at Center Parcs, the resort's immediate environment plays an important role. The resort forms a gateway to the only national park in Belgium and there are facilities immediately adjoining the park to waterski, shop, and relax in a luxury wellness centre. Certain characteristic Center Parcs elements such as the Aqua Mundo and the Market Dome are not present at the resort. It does have a swimming pool (see question 2) and a Country Club (see question 3).

      Is there an Aqua Mundo in the resort?

      There is no Aqua Mundo in Terhills Resort. There is a swimming pool, the Aqua Garden, where you can take an easy dip and relax. The Aqua Garden has an inner pool with a rapid current, outer pool, whirlpool bath and a children's pool. There are no water slides or wild water river.

      Is there a Market Dome in the resort?

      There is no tropical Market Dome in Terhills Resort. However, there is a Country Club: a beautiful building with a panoramic view over the lake where all the central facilities converge. The Country Club has a fine-dining restaurant with a heated patio, a small supermarket, an indoor playground, a Kids Club, a workshop room, the Cycle Center and the reception.

      What other products and activities are offered?

      There is plenty to do at the resort for all ages. There is an indoor playground, a children's farm, a mini-golf course and a diverse array of workouts, workshops and nature activities. There are also electric boats for hire that can be taken onto the lake from the central facilities. A waterskiing course, wellness complex and a shopping outlet are available in the immediate area of the resort. You can also take delightful walks and bike rides in Hoge Kempen National Park.

      Are all the activities in and around the resort included in the price?

      Not all the activities in the resort and in the immediate area are included in the price. Some activities at the resort are included in the price, such as use of the Aqua Garden swimming pool. Guests can use the facilities in the area at reduced rates, such as the Terhills Cablepark and Elaisa Wellness (see also questions 13 and 14).

      Is Terhills Resort suitable for children?

      Yes, the resort is certainly suitable for children. For instance, there is a swimming pool and there are plenty of children's activities for all ages such as an indoor playground (see also question 4). Of course, the resort is also a superb destination for guests without children.

      What types of accommodations are available in the resort?

      Terhills Resort has cottages for 2 to 12 people. You can choose from the luxury classes VIP or Exclusive. All the cottages are detached and some cottages have their own docks, so you can take a hired electric boat to the lake and the Country Club from your accommodations.

      Is an electric boat included with my accommodation?

      No, the electric rental boat is not included with the accommodations. You can include a boat in your booking when reserving your stay. Please note: you can only reserve a boat if you book a cottage with its own dock (see question 9).

      Do all the cottages have their own docks?

      The VIP Lakeside and Exclusive Lakeside cottages all have their own docks. Some other cottages also have docks. These must be booked using location preference.

      Does the resort have wheelchair accessible cottages?

      Wheelchair friendly (accessible) cottages are available for 4 and 6 people.

      Is free Wi-Fi available in the resort?

      Free streaming Wi-Fi is available in Terhills Resort.

      Are pets allowed in the resort?

      Pets are permitted in certain cottages: one pet in the 2-person cottages and two pets in the 4, 6, 8 and 12-person cottages. You can select a pet when making a booking. 

      Is breakfast service included in a stay?

      Breakfast service is not included in Terhills Resort. Guests can purchase a delicious breakfast in the Country Club.

      Do all cottages have a sauna?

      The Exclusive and Exclusive Lakeside cottages have a sauna. These are outdoor saunas (infrared cabin). The VIP cottages do not have a sauna.

      What are the culinary options in the resort?

      The Country Club has a fine-dining restaurant where guests can go at any time of the day. From breakfast to lunch, dinner and drinks. The heated patio offers a spectacular view over the lake and inside there is a fine bar and lounge with a hearth fire. Guests can go to the small supermarket for fresh bread and the key necessities for the cottage.

      Are there shops in the resort?

      A small supermarket is provided in the Country Club. Guests can come here for fresh bread and the key necessities for the cottage. There are no other shops in the Country Club. Extensive shopping is available in the nearby Maasmechelen Village.

      Does the resort have wellness facilities and are packages available?

      Elaisa Wellness is located within walking distance of the resort: an exquisite wellness complex that includes ten saunas and four pools. Guests can include a package when booking their stay and benefit from a favourable price.

      When does Terhills Resort open?

      At the end of May, 2021.
    • Managing my booking

      Managing my booking

      How can I be sure that my booking has been registered?

      We will send you the confirmation of your booking on your email address within 30 minutes. You can view your reservation details and invoice by logging on to your personal space My Center Parcs or in the Center Parcs app. Please note that you won’t receive any information regarding your booking by post.

      How can I change the place/date of my stay?

      You can change your booking by contacting the customer contact center on the following number: 0031 (10) 498 97 54.

      If you wish to make changes to a booking after it has been made, Center Parcs is not obliged to accept these changes. Center Parcs itself decides whether, and to what degree, these changes will be accepted. For each change to a previously arranged booking up to a maximum of 4 weeks prior to arrival, a charge of € 49,50 in amendment costs will be made. These costs will not be charged if you make an additional booking for a more expensive period or cottage, or switch to a more expensive period or cottage. In principle, changes made later than 4 weeks prior to arrival are not allowed. In the case of a change to a less expensive period or cottage, or a partial or total cancellation made less than 4 weeks prior to arrival, the total amount of the original hire price will be charged. If you have booked more than one cottage and you wish to reduce this number, the annulment conditions as specified under point 11 in the General Terms and Conditions apply.

      Is it possible to choose the location of my accommodation?

      Yes, you can choose the location and/or set-up of your accommodation. While making the reservation you find this option at Cottage Services and on the bottom of the page you will find “location preference”. Preferred location for 1 cottage: € 33, preferred location for 2 up to and including 4 cottages: € 44, preferred location for 5 and more cottages: € 55.

      Where can I see the payment status of my booking?

      For an overview of your outstanding payments and payments you have already made, log on to My Center Parcs. You can see the total invoice amount as well as the payment status of your invoice under the heading "My booking" or in the Center Parcs app.

      You can also contact the customer contact center on the number: 0031 (10) 498 97 54.

      How do I cancel my booking?

      You can cancel your booking by contacting the customer contact center on the following number +31 (0)10 498 97 54.
    • My stay

      My stay

      Which documents do I require to check in?

      To check in you only need your booking number and your passport/ ID-card.

      Your e-ticket allows you to check in more quickly. Your e-ticket is your electronic confirmation that you can already print at home via My Center Parcs, or you can create it in the app and show it upon arrival. Your e-ticket is available as soon as you have fully paid for your holiday and have entered the data of fellow travelers. The e-ticket can be printed up to 48 hours before arrival.

      If you do not have an e-ticket, please print out your booking confirmation.

      What is the check-in-time?

      You can check in from 15h00 onwards.

      What is the check-out-time?

      We kindly request you to return your keys or digital bracelet before 10h00 from Monday to Saturday and 12h00 on Sundays.

      From what time/until what time can I use the facilities on the day of arrival and departure?

      You can enjoy a full day at Center Parcs, even before your cottage is available, or after you’ve handed in your cottage key or digital bracelet: All facilities in the park may be used from 10h00 on the day of your arrival, unless the park is temporarily closed prior to the start of your stay. We ask you to vacate your cottage before 10h00 on the day of departure for cleaning, but all facilities in the park may still be enjoyed for the remainder of that day, unless the park is temporarily closed after the end of your stay.

      Is there a free car park during my stay?

      There is! Please note that cars and other motorized vehicles are formally forbidden in the parks. Only unloading and loading of luggage are tolerated on arrival and departure days. At the entrance of the park, free parking is available to all Center Parcs guests.

      However, people with reduced mobility are allowed to keep their car in front of their cottage, upon showing the disability card. Also, the persons who are temporary disabled can have an exceptional authorization. This will be arranged by the park upon arrival.

      Is there free Wi-Fi available in the parks?

      Free basic Wi-Fi available in:

      • All cottages, apartments and the Market Dome of our parks in The Netherlands, Belgium and Germany
      • Villages Nature® Paris and all VIP- and Exclusive cottages in our parks in France


      Free Streaming Wi-Fi available in:

      • All hotel rooms in The Netherlands, Belgium and Germany
      • VIP- and Exclusive cottages and apartments in our holiday parks in The Netherlands, Belgium and Germany
      • Marina Suites, Tree houses and Boathouses in The Netherlands, Belgium and Germany
      • Terhills Resort (B)

      More information about Wi-Fi

      How do I book package deals, activities and services in the park?

      Package deals, activities and services can be booked at the reception or the info point of the park.

      Services and activities can also be booked in your personal space My Center Parcs and in the Center Parcs app. Activities can also be booked on site in the kiosk.

      What are the household rules?

      In order to make a stay in the park as pleasant as possible for all guests, it is required that guests adhere to the rules of conduct as stated in the household rules, which may be requested from reception upon arrival.

      In which parks will I receive a digital bracelet and what can I use it for?

      In Park Zandvoort (NL), De Eemhof (NL), Terhills Resort (B), Park De Haan (B), Le Lac d'Ailette (F), Les Trois Forêts (F), Villages Nature® Paris (F), Les Bois-Francs (F), Le Bois aux Daims (F), Park Allgäu (D), Bispinger Heide (D) and Park Hochsauerland (D) you will receive a digital bracelet upon arrival in the park. This bracelet gives you access to your accommodation, the Aqua Mundo and the lockers in AquaMundo. Furthermore, you can use the bracelet for the digital vouchers for packages and activities. In the course of 2021 the digital bracelets will also become available in Het Heijderbos, De Kempervennen, De Huttenheugte, and Erperheide (B).

      Whom do I contact when I have a complaint while currently staying at Center Parcs?

      We find it very unfortunate that your stay is not as expected. Naturally, we would like to help you. We ask you to go to the reception of the park to report your dissatisfaction, or you can also use the WhatsApp service, available in all parks in Belgium, the Netherlands and Germany (except Parc Sandur). We will do our utmost to create good memories of your stay.

      Whom do I contact if I have a complaint after my stay at Center Parcs?

      We are very sorry that we did not meet your expectations. The staff at the park do their best to make all guest feels at ease. Nevertheless, it is possible that you have a complaint. Center Parcs seeks for satisfied guests, experiencing pleasant moments in the parks. We would therefore like to deal with your complaint so that you can look back on your stay with a positive feeling. We kindly ask you to fill out the complaints form. You will receive a response from us within a period of 5 days. 
    • Insurances

      Insurances

      What is covered by the insurance?

      Travel insurance by Center Parcs has been tailor made for you in order to provide you with the most suitable coverage in the face of unforeseen events before, during or after your stay at Center Parcs. 

      Choose from the following and travel well protected, 

      -      Cancellation Pack
      -      Total Protection Pack

      The insurance covers all the accommodation occupants, even if you’re not a member of the same family!

      With the Cancellation Pack you will be refunded the cancellation fees already paid according to the scale fixed in the terms and conditions of sale and conditions of insurance, if you can no-longer make your stay at Center Parcs for any justified reason. And this without excess charge in the event of illness, accident, professional incident or serious material damage. 

      The Total Protection Pack includes cancellation insurance but also a range of guarantees that protect you vis-à-vis unforeseen events during and after your stay.

      -      Compensation for the interruption of your stay/activities if you should leave earlier to be at a sick relative’s bedside, or if there’s an incident at your home. Or again, if there is a problem with your baggage. 
      -      Compensation if you were not able to take advantage of the first few days of your stay.
      -      Assistance (repatriation, medical costs, visit of loved ones if hospitalised, replacement driver, etc.)
      -      Vehicle assistance, liability insurance, etc.

      Conditions

      How can I cancel my booking?

      You can cancel your booking by contacting the Customer Contact Center on the following number +31 (0)10 498 97 54. 

      For a cancellation, the following conditions apply:

      a) For a cancellation more than 4 weeks prior to the commencement of the stay, 30% of the rental amount is due, with a minimum amount of € 150.00.
      b) For cancellations within 4 weeks prior to commencement of the stay, the full rental amount is due.
      c) The full booking amount is due in the event of early departure.

      Payment of the amounts stipulated under a, b, and c are due within a period of 14 days after the date of the invoice.

      I did not add an insurance.

      Our Total Protection insurance pack subscribed with Europ Assistance covers you in the event of cancellation or unforeseen events during your stay.
      Insurance cannot be added after your booking has been made. The insurance premium must be paid in full at the time of booking and is not refundable under any circumstances.