Preparing my stay (17)
Preparing my stay
1. On which days can I arrive?
You can arrive on any day of the week with stays from 2 to 7 nights, with the exception of Sunday. School holiday periods have more limited arrival possibilities. You can find all possibilities by searching for an arrival day and stay length on our website.
2. What does the number of birdies tell you about your holiday?
While you will feel the Center Parcs spirit in all our parks, each has its own unique personality due to its location, its facilities and activities. This is shown by the number of Center Parcs “Birdies”. The Aqua Mundo with the most elaborate offer, activities and entertainment program for all ages can be found in the 5 Birdies parks.
3. What is a Friend and how do I become a Friend?
A Friend is a loyal guest who has booked, payed, commenced and enjoyed a Center Parcs holiday (excluding UK parks) at least 3 times within the last 36 months. No action is needed on your part to become a Friend. Beginning with your third stay within 36 months, you can enjoy numerous holiday benefits.
In order to select the early check-in or the free extra children’s furniture, after logging in, please go back to step 1 and select this under “services”.
4. Which services and activities are included in my stay at Center Parcs?
When you book your cottage, you automatically get a lot of extras included in the rental price:
• Fully furnished cottages in the middle of nature
• Unlimited access to the Aqua Mundo
• Free activities for all ages
• Free access to indoor facilities and outdoor entertainment
• Plenty of choices to complete your holiday according to your own wishes
• Convenience included, up to and including final cleaning
5. How can I book activities?
When booking on the website or via phone, you can already add services and arrangements to your booking. After booking, beginning six weeks before your stay, you can book your activities and services at any time directly from your personal space My Center Parcs (or MyVillagesNature for Villages Nature® Paris) or the Center Parcs app. During your stay, you can book your activities and services at the infodesk & kiosk, in My Center Parcs or in the Center Parcs app (respectively the Village Nature® Paris app in Villages Nature® Paris).
You can also contact our customer contact center by telephone on the following number 0031 (10) 498 97 54.
6. Where can I find the park map?
On our website, click on the park of your choice and click on 'Directions & maps under the top picture. Under "Directions & maps" on the park page, you can access the detailed map of the park and information on how to get there.
On My Center Parcs or via your mobile with the Center Parcs or Villages Nature® Paris app you can also access this information for the park you’ve booked.
7. Can I bring my pet?
A maximum of two domestic animals is permitted per cottage*. As this requires additional cleaning, an additional charge of € 16.50 per weekend or midweek and € 24.50 per week is included. There is no extra charge for domestic animals kept in cages. Animals must be reported to the park upon reservation and upon arrival. In some parks, animals are not permitted in central facilities, hotels, hotel apartments and certain types of cottages. Ensure that your animals are free of vermin. It is required that dogs be kept on leashes outside of cottages. Rates for our parks in France are different from the parks stated above; you can consult these upon making a booking.
At Villages Nature® Paris, you can bring your cat or your dog (maximum of 1 animal per accommodation), on presentation of an anti-rabies certificate and payment of a fixed charge during the reservation.
8. Can we visit the park for a day only, without booking an accommodation?
That's certainly possible! You can find more information on our Villages Nature® Paris dayguests page or you can directly contact the park where you want to go to, for example to swim. You can find the contact information per park when you click on 'Directions & maps' on the park page
9. How do I book an accommodation for people with reduced mobility?
The central facilities (Market Dome, Aqua Mundo) in our parks have been adapted for people with reduced mobility. On top of this, we have cottages for people with reduced mobility in the following parks:
• De Eemhof (NL)
• Port Zélande (NL)
• Park Zandvoort (NL)
• Erperheide (BE)
• Park Allgäu (D)
• Bispinger Heide (D)
• Park Bostalsee (D)
• Park Hochsauerland (D)
For the French parks, you can book cottages for people with reduced mobility with preference.
10. Can we come with more people than originally booked for?
The number of people given for your booked accommodation corresponds to the number of beds available and is the maximum number of occupants allowed.
For safety reasons, it is not possible to accommodate more people. In cottages for 4 people or more a child under 2 may be accommodated (with the exception of the homes mentioned in the catalogue which do not have room for a cot). The child will sleep in the baby cot.
11. Can I buy tickets for a theme park close to the Center Parcs park I am staying at?
You can book exclusive multi-day-tickets for Plopsa Indoor Coevorden or the WILDLANDS Adventure Zoo Emmen together with the booking of your stay in De Huttenheugte (NL) or Parc Sandur (NL), either at the same time as you book your stay or afterwards.. You can also book your tickets for the Disneyland® parks before or during your stay at Villages Nature® Paris.
12. Who do I contact if I have a complaint about Center Parcs before my stay has begun?
Center Parcs is there for you, also if you are not satisfied with our services before your stay. If you fill out the complaints form, we will be happy to find a suitable solution for you so that you can look forward to your stay with a positive feeling.
Booking and paying (22)
Booking and paying
1. Do I need to pay reservation costs?
Reservation costs are calculated at € 29,50 per booking.
2. Do I have to pay the full booking amount when I'm making the reservation?
a) With reservation amounts totaling more than € 150.00, a deposit of 30% is required, with a minimum amount of € 150.00. The remainder of the reservation amount is due at least 12 weeks prior to the start of the stay at Center Parcs.
b) Reservation amounts up to € 150.00 must be paid immediately and in full.
c) For reservations within a period of 12 weeks prior to the stay, the entire amount must be paid by means of telephone authorization or by credit card.
3. Do I have a right of withdrawal?
The confirmation or invoice must be checked for accuracy immediately upon receipt. Any errors must be communicated in writing within 24 hours after booking and before the commencement of the stay. If a confirmation or invoice has not been received within 10 days of the reservation being made, the office where the reservation was made must be contacted as soon as possible. If the reservation was made through the Internet, contact our Customer Contact Centre on the number 0031 (0)10 498 97 54.
4. How do I pay when making a booking on the website or through the customer contact center?
You can pay with your credit card or by means of online banking (manual transfer). It is not possible to send your payment by post.
5. Which cards do you accept for payment?
The following credit cards are accepted: Visa, Euro/Mastercard and American Express.
6. Is there a payment fee?
There is no payment fee, but it is possible that your credit card company has a standard fee.
7. How can I pay with a gift voucher?
When you are booking on the website, you can fill in your
digital voucher code when you are at step 3 of the reservation -> payment.
Regular gift voucher
When you have a regular gift voucher with a money value, you can make the booking by contacting our Customer Contact Center on the following number 0031 (0)10 498 97 54. We will make a note of the gift voucher number in your booking. You will be advised to make a copy for yourself and to send the original gift voucher with booking number to the following address:
Shared Service Center
Managing my booking (12)
Managing my booking
1. How can I be sure that my booking has been registered?
We will send you the confirmation of your booking on your email address within 30 minutes. You can view your reservation details and invoice by logging on to your personal space My Center Parcs or in the Center Parcs app. Please note that you won’t receive any information regarding your booking by post.
2. How can I change the place/date of my stay?
You can change your booking by contacting the customer contact center on the following number: 0031 (10) 498 97 54.
If you wish to make changes to a booking after it has been made, Center Parcs is not obliged to accept these changes. Center Parcs itself decides whether, and to what degree, these changes will be accepted. For each change to a previously arranged booking up to a maximum of 4 weeks prior to arrival, a charge of € 49,50 in amendment costs will be made. These costs will not be charged if you make an additional booking for a more expensive period or cottage, or switch to a more expensive period or cottage. In principle, changes made later than 4 weeks prior to arrival are not allowed. In the case of a change to a less expensive period or cottage, or a partial or total cancellation made less than 4 weeks prior to arrival, the total amount of the original hire price will be charged. If you have booked more than one cottage and you wish to reduce this number, the annulment conditions as specified under point 11 in the General Terms and Conditions apply.
3. Is it possible to choose the location of my accommodation?
Yes, you can choose the location and/or set-up of your accommodation. While making the reservation you find this option at Cottage Services and on the bottom of the page you will find “location preference”. Preferred location for 1 cottage: € 33, preferred location for 2 up to and including 4 cottages: € 44, preferred location for 5 and more cottages: € 55.
4. Where can I see the payment status of my booking?
For an overview of your outstanding payments and payments you have already made, log on to My Center Parcs. You can see the total invoice amount as well as the payment status of your invoice under the heading "My booking" or in the Center Parcs app.
You can also contact the customer contact center on the number: 0031 (10) 498 97 54.
5. How do I cancel my booking?
You can cancel your booking by contacting the customer contact center on the following number +31 (0)10 498 97 54.
My stay (18)
1. Which documents do I require to check in?
To check in you only need your booking number and your passport/ ID-card.
Your e-ticket allows you to check in more quickly. Your e-ticket is your electronic confirmation that you can already print at home via My Center Parcs, or you can create it in the app and show it upon arrival. Your e-ticket is available as soon as you have fully paid for your holiday and have entered the data of fellow travelers. The e-ticket can be printed up to 48 hours before arrival.
If you do not have an e-ticket, please print out your booking confirmation.
2. What is the check-in-time?
You can check in from 15h00 onwards.
3. What is the check-out-time?
We kindly request you to return your keys before 10h00 from Monday to Saturday and 12h00 on Sundays.
4. From what time/until what time can I use the facilities on the day of arrival and departure?
You can enjoy a full day at Center Parcs, even before your cottage is available, or after you’ve handed in your cottage key: All facilities in the park may be used from 10h00 on the day of your arrival, unless the park is temporarily closed prior to the start of your stay. We ask you to vacate your cottage before 10h00 on the day of departure for cleaning, but all facilities in the park may still be enjoyed for the remainder of that day, unless the park is temporarily closed after the end of your stay.
5. Is there a free car park during my stay?
There is! Please note that cars and other motorized vehicles are formally forbidden in the parks. Only unloading and loading of luggage are tolerated on arrival and departure days. At the entrance of the park, free parking is available to all Center Parcs guests.
However, people with reduced mobility are allowed to keep their car in front of their cottage, upon showing the disability card. Also, the persons who are temporary disabled can have an exceptional authorization. This will be arranged by the park upon arrival.
6. Is there free Wi-Fi available in the parks?
Free basic Wi-Fi available in:
• All cottages, apartments and the Market Dome of our parks in The Netherlands, Belgium and Germany
• Villages Nature® Paris and all VIP- and Exclusive cottages in our parks in France
Free Streaming Wi-Fi available in:
• All hotel rooms in The Netherlands, Belgium and Germany
• VIP- and Exclusive cottages and apartments in our holiday parks in The Netherlands, Belgium and Germany
• Marina Suites, Tree houses and Boathouses in The Netherlands, Belgium and Germany
7. How do I book package deals, activities and services in the park?
Package deals, activities and services can be booked at the reception or the info point of the park.
Services and activities can also be booked in your personal space My Center Parcs and in the Center Parcs app. Activities can also be booked on site in the kiosk.
8. What are the household rules?
In order to make a stay in the park as pleasant as possible for all guests, it is required that guests adhere to the rules of conduct as stated in the household rules, which may be requested from reception upon arrival.
9. Whom do I contact when I have a complaint while currently staying at Center Parcs?
We find it very unfortunate that your stay is not as expected. Naturally, we would like to help you. We ask you to go to the reception of the park to report your dissatisfaction, or you can also use the WhatsApp service, available in all parks in Belgium, the Netherlands and Germany (except Parc Sandur). We will do our utmost to create good memories of your stay.
10. Whom do I contact if I have a complaint after my stay at Center Parcs?
We are very sorry that we did not meet your expectations. The staff at the park do their best to make all guest feels at ease. Nevertheless, it is possible that you have a complaint. Center Parcs seeks for satisfied guests, experiencing pleasant moments in the parks. We would therefore like to deal with your complaint so that you can look back on your stay with a positive feeling. We kindly ask you to fill out the complaints form. You will receive a response from us within a period of 5 days.
1. What is covered by the insurance?
Travel insurance by Center Parcs has been tailor made for you in order to provide you with the most suitable coverage in the face of unforeseen events before, during or after your stay at Center Parcs.
Choose from the following and travel well protected,
- Cancellation Pack
- Total Protection Pack
The insurance covers all the accommodation occupants, even if you’re not a member of the same family!
With the Cancellation Pack you will be refunded the cancellation fees already paid according to the scale fixed in the terms and conditions of sale and conditions of insurance, if you can no-longer make your stay at Center Parcs for any justified reason. And this without excess charge in the event of illness, accident, professional incident or serious material damage.
The Total Protection Pack includes cancellation insurance but also a range of guarantees that protect you vis-à-vis unforeseen events during and after your stay.
- Compensation for the interruption of your stay/activities if you should leave earlier to be at a sick relative’s bedside, or if there’s an incident at your home. Or again, if there is a problem with your baggage.
- Compensation if you were not able to take advantage of the first few days of your stay.
- Assistance (repatriation, medical costs, visit of loved ones if hospitalised, replacement driver, etc.)
- Vehicle assistance, liability insurance, etc.
2. How can I cancel my booking?
You can cancel your booking by contacting the Customer Contact Center on the following number +31 (0)10 498 97 54.
For a cancellation, the following conditions apply:
a) For a cancellation more than 4 weeks prior to the commencement of the stay, 30% of the rental amount is due, with a minimum amount of € 150.00.
b) For cancellations within 4 weeks prior to commencement of the stay, the full rental amount is due.
c) The full booking amount is due in the event of early departure.
Payment of the amounts stipulated under a, b, and c are due within a period of 14 days after the date of the invoice.
3. I did not add an insurance.
Our Total Protection insurance pack subscribed with Europ Assistance covers you in the event of cancellation or unforeseen events during your stay.
Insurance cannot be added after your booking has been made. The insurance premium must be paid in full at the time of booking and is not refundable under any circumstances.