Do you have a question ?

Our staff will be happy to help you

+31 10 498 97 54

Monday - Friday: 09.00h - 21.00h
Saturday: 09.00h - 17.00h
Sunday: 10.00h - 17.00h

You can also consult our FAQ page

FAQ Picture
Last update: 1 April 2022

Questions regarding your stay and the coronavirusSafety measures Aqua MundoPreparing my stayMy stayManaging my booking

Managing my booking

How can I change the place/date of my stay?

You can change your booking by contacting the customer contact center on the following number: 0031 (10) 498 97 54.

If you wish to make changes to a booking after it has been made, Center Parcs is not obliged to accept these changes. Center Parcs itself decides whether, and to what degree, these changes will be accepted. For each change to a previously arranged booking up to a maximum of 4 weeks prior to arrival, a charge of € 49,50 in amendment costs will be made. These costs will not be charged if you make an additional booking for a more expensive period or cottage, or switch to a more expensive period or cottage. In principle, changes made later than 4 weeks prior to arrival are not allowed. In the case of a change to a less expensive period or cottage, or a partial or total cancellation made less than 4 weeks prior to arrival, the total amount of the original hire price will be charged. If you have booked more than one cottage and you wish to reduce this number, the annulment conditions as specified under point 11 in the General Terms and Conditions apply.

How do I cancel my booking?

You can cancel your booking by contacting the customer contact center on the following number +31 (0)10 498 97 54.

Is it possible to choose the location of my accommodation?

Yes, you can choose the location and/or set-up of your accommodation. While making the reservation you find this option at Cottage Services and on the bottom of the page you will find “location preference”. Preferred location for 1 cottage: € 33, preferred location for 2 up to and including 4 cottages: € 44, preferred location for 5 and more cottages: € 55.

Where can I see the payment status of my booking?

For an overview of your outstanding payments and payments you have already made, log on to My Center Parcs. You can see the total invoice amount as well as the payment status of your invoice under the heading "My booking" or in the Center Parcs app.

You can also contact the customer contact center on the number: 0031 (10) 498 97 54.

How can I be sure that my booking has been registered?

We will send you the confirmation of your booking on your email address within 30 minutes. Please note that you won’t receive any information regarding your booking by post.

Booking and payingQuestions regarding Terhills ResortInsurances


No results found