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+31 10 498 97 54

Monday - Friday: 09.00h - 21.00h
Saturday: 09.00h - 18.00h
Sunday: 09.00h - 18.00h

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Managing my booking

How can I change the place/date of my stay?

Still unsure about your holiday? Not at Center Parcs! If you book your stay now, you can change your reservation once free of charge up to 21 days before arrival.
View the terms and conditions

You can change your booking by contacting the customer contact center on the following number: 0031 (10) 498 97 54.

If you wish to make changes to a booking after it has been made, Center Parcs is not obliged to accept these changes. If, after the booking has been made, you wish to make changes with regard to the park, arrival date and/or cottage type, you can do this once free of charge up to 21 days before arrival. Center Parcs itself decides whether, and to what degree, these changes will be accepted. For any subsequent changes up to a maximum of 21 days before arrival in a booking that has already been made, will result in an additional charge of €49,50. Each booking can be changed up to three times. The period of 21 days is always calculated on the basis of the arrival date of the initial booking. In principle, changes less than 21 days before arrival cannot be permitted. In the event of a change to a cheaper period or cottage or (a partial) cancellation within this period, you will owe the entire rental amount.

How do I cancel my booking?

You can cancel your booking by contacting the customer contact center on the following number +31 (0)10 498 97 54.

Is it possible to choose the location of my accommodation?

Yes, you can choose the location and/or set-up of your accommodation. While making the reservation you find this option at "Services & placement". The price of the preferred location varies depending on the location chosen. 

At Terhills Resort, this option also allows you to specify whether you want a cottage with a dock. The VIP Lakeside and Exclusive Lakeside cottages all have their own docks. Some other cottages also have docks. These must be booked using location preference. The electric rental boat is not included with the accommodations. You can include a boat in your booking when reserving your stay. Please note: you can only reserve a boat if you book a cottage with its own dock.

Where can I see the payment status of my booking?

For an overview of your outstanding payments and payments you have already made, log on to My Center Parcs. You can see the total invoice amount as well as the payment status of your invoice under the heading "My booking" or in the Center Parcs app.

You can also contact the customer contact center on the number: 0031 (10) 498 97 54.

How can I be sure that my booking has been registered?

We will send you the confirmation of your booking on your email address within 30 minutes. Please note that you won’t receive any information regarding your booking by post.

Booking and payingMy Center Parcs customer account
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