Do you have a question ?

Our staff will be happy to help you

+31 10 498 97 54

Monday - Friday: 09.00h - 21.00h
Saturday: 09.00h - 17.00h
Sunday: 10.00h - 17.00h

You can also consult our FAQ page

FAQ Picture
Preparing my stayMy stayManaging my bookingBooking and paying

Booking and paying

How do I pay when making a booking on the website or through the customer contact center?

You can pay with your credit card or by means of online banking (manual transfer). It is not possible to send your payment by post.

Do I have to pay the full booking amount when I'm making the reservation?

a) With reservation amounts totaling more than € 150.00, a deposit of 30% is required, with a minimum amount of € 150.00. The remainder of the reservation amount is due at least 12 weeks prior to the start of the stay at Center Parcs.

b) Reservation amounts up to € 150.00 must be paid immediately and in full.

c) For reservations within a period of 12 weeks prior to the stay, the entire amount must be paid by means of telephone authorization or by credit card.

How can I pay with a gift voucher?

Digital voucher

When you are booking on the website, you can fill in your
digital voucher code when you are at step 3 of the reservation -> payment.

Regular gift voucher

When you have a regular gift voucher with a money value, you can make the booking by contacting our Customer Contact Center on the following number 0031 (0)10 498 97 54. We will make a note of the gift voucher number in your booking. You will be advised to make a copy for yourself and to send the original gift voucher with booking number to the following address:

Shared Service Center
Kempervennendreef 8
5563VB Westerhoven
Nederland

Is Center Parcs open for day recreation?

Access to the parks and / or certain facilities for day guests differs per country / park. For the most current situation, we would like to refer you to the specific park page.

What is Center Parcs' policy for group holidays for young people?

Groups of young people, which is understood to mean a group of at least four people, mainly younger than 21 years old and without the supervision of a parent or guardian, are not allowed on the Center Parcs parks. Center Parcs reserves the right to refuse groups that meet the forementioned description. To avoid problems upon arrival, we advise you to contact the Customer Contact Center before making your final booking if you have any questions or doubts.

Do I have a right of withdrawal?

The confirmation or invoice must be checked for accuracy immediately upon receipt. Any errors must be communicated in writing within 24 hours after booking and before the commencement of the stay. If a confirmation or invoice has not been received within 10 days of the reservation being made, the office where the reservation was made must be contacted as soon as possible. If the reservation was made through the Internet, contact our Customer Contact Centre on the number 0031 (0)10 498 97 54.

Do I need to pay reservation costs?

Reservation costs are calculated at € 29,50 per booking.

Which cards do you accept for payment?

The following credit cards are accepted: Visa, Euro/Mastercard and American Express.

Is there a payment fee?

There is no payment fee, but it is possible that your credit card company has a standard fee.

How old do you have to be to make a reservation with Center Parcs?

The lead booker of the trip must be at least 21 years old at the time of booking. Center Parcs only accepts reservations from persons who are 21 or older. Reservations where the booker is younger than 21 years of age are not considered valid. The main booker is also liable for all fellow travelers included in the reservation. The correspondence of the reservation will go entirely via the lead booker.
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