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What you need to know before your Center Parcs stay
Your holiday is booked, now it’s time to count down and prepare! With your My Center Parcs account you can prebook activities and services for during your stay. Or with the Center Parcs app (iOS) (Android)*. This way you’ll have more time together during your stay, which is what really matters!
*if you reside in UK, the app is not available in your app stores. However you can fully enjoy all the features to prepare your stay, before and during you arrival in your My Center Parcs account.
Prepare your stay with My Center Parcs
You can organize everything up front on your computer with My Center Parcs or on your mobile phone in the Center Parcs application (Android// Apple Store):
- View the details of your reservation: dates, location of your cottage, facilities, included services, etc.
- Check all practical information: park map, opening hours, ...
- View the restaurant menus and book a table.
- Make your stay easier with extra Cottage Services or culinary packages, order your groceries to be delivered to your cottage.
- Book activitiesfrom 6 weeks before so you are certain of availability.
Online check-in from 10 days before arrival
On your My Center Parcs account or the Center Parcs app, you can check in online from 10 days before arrival to save time:
- Login with the e-mail address and password you used to make your reservation.
- Register online by filling in the required fields.
- Your e-ticket check-in will be available in your account so you can share it with other guests.
- Show your e-ticket when you arrive at the park to facilitate your arrival!
Checklist to prepare your arrival
- From 6 weeks before arrival, you can book your services (half-board, preferred location, ...), facilities (such as baby kit, barbecue) and activities via My Center Parcs.
- From 10 days before arrival, you can check in online via My Center Parcs or the Center Parcs app to save time on arrival.
- Be sure to check what is included in your cottage (bed linen? towels? coffeemachine?) and check the practical information to find your cottage, the opening hours, ...
- Finally, we recommend you to bring: backpack, shower gel and shampoo, sunglasses, waterproof case for your smartphone, sportswear, swimwear, sports shoes, towels, baby nappies, first aid kit, ...
Do you need more information? Don't hesitate to consult our FAQ for all the information you need to prepare for your stay! Our customer service team is also available to answer all your questions.
What is included in your stay at Center Parcs
You haven't just booked a cottage, you've booked a complete experience! This will always be included in your stay:
Fully equipped accommodations (fully equipped kitchen, terrace with garden furniture, cot and high chair), always in the heart of nature;
Free unlimited access to the swimming paradise Aqua Mundo;
Free entertainment for all ages in the tropical center of the Market Dome;
Free indoor and outdoor playgrounds, access to the children's farm;
Free and unlimited Wi-Fi;
End of stay cleaning, usage of water and electricity.
More than 70 activities for the whole family
Numerous activities are waiting, for example:
- Fun and creative workshops to make your own bread or stuffed animal.
- Outdoor sports activities such as paintball, canoeing, tennis, minigolf, ...
- Outdoor activities such as pony riding, mountain biking or pedalos on the lake.
- Indoor activities such as climbing, escape games, bowling, ...
These activities can be booked from 6 weeks before arrival via My Center Parcs or the Center Parcs app, but you can also book them directly at the park via the kiosk or at reception.
My arrival: step by step
Step 1: On arrival, show your e-ticket check-in that you received after completing the online check-in, available in your account - menu E-tickets.
Step 2: We will give you your keys / digital bracelet that will allow you to access your cottage from 3pm in Belgium and from 4pm in The Netherlands, France and Germany. With the digital bracelet, you can open your cottage, open and close the Aqua Mundo locker and access your reserved activities.
Step 3: Once you've dropped off your bags at your cottage, park your car at the parking to enjoy a green holiday without moving around by car! And for the full experience, don't hesitate to get around by bike during your stay!
Tip: You have access to the park and its facilities from 10am! So you can go straight to the Aqua Mundo when you arrive, even if your cottage is not available yet. And don't panic: if you arrive later than expected, someone is there to welcome you 24/7!
My departure: step by step
You must leave the cottage by 10am in the morning (on Sundays, you must leave the cottage by 12pm). But you can continue to enjoy the park's activities for the rest of the day: Aqua Mundo, BALUBA, playgrounds and other activities!
- Step 1: Put your used bed linen/towels in the bag provided and leave it at the cottage entrance.
- Step 2: Open the windows for a bit and clean the dishes before putting them back in the cupboards.
- Step 3: Put your trash in the waste bins at the side of the road and make sure you separate rubbish into the correct bins.
- Step 4: Remember to leave your keys/digital bracelet at the reception or security post in the box provided before leaving the park.
