Information regarding the corona virus (COVID-19)

Health situation corona virus - last update: May 13 2020 - 10:30PM



As from Monday 16th of March 2020, 12.00 noon, all our holiday parks in The Netherlands, Belgium, Germany and France are closed. 

Center Parcs follows the guidelines of the governments in every country. At this moment the measurements are valid as stated above. Based on the current situations, our villages will re-open at:

Belgium villages:  Monday 8th of June 2020

Dutch villages: Wednesday 20th of May 2020

German villages: Monday 25th of May 2020: Park Nordseeküste, Bispinger Heide and Park Hochsauerland / Friday 29th of May 2020: Park Eifel, Park Bostalsee and Park Allgäu

French villages: Friday 5th of June 2020

This means that if you have booked a stay after the re-opening dates of our villages, your holiday can take place. Center Parcs closely follows the developments and regulations, in case the situation changes you will be informed by e-mail or SMS.


Center Parcs follows the regulations of the governmental institutions and health authorities and applies the following measures: 

Netherlands
Following the announced exceptional measures, we can no longer operate our holiday parks and we are forced to close all Center Parcs Dutch holiday parks from Monday March 16 2020, 12:00. 

• This includes: De Huttenheugte, Parc Sandur, De Eemhof, Park Zandvoort, Port Zélande, De Kempervennen, Het Heijderbos, Limburgse Peel en Het Meerdal.

• The measures apply until and including May 19, 2020.

• We inform our guests by text and email. Our guests will receive a digital voucher via email for the value of their payment related to the original booking.


Belgium
Center Parcs follows the regulations of the Belgian government, therefore Center Parcs takes the following measures for all Belgian villages:

• By order of the government, all Flemish Center Parcs and Sunparks villages in Belgium will be closed from Friday 13th of March, 12.00 noon.

• In Wallonia Center Parcs Les Ardennes will also be closed on Friday 13th of March, 12.00 noon.

• It concerns Center Parcs Erperheide, De Vossemeren and Les Ardennes and Sunparks Kempense Meren, De Haan aan Zee and Oostduinkerke.

• The measures apply until and including June 7, 2020. 

• We inform our guests by text and email. Our guests will receive a digital voucher via email for the value of their payment related to the original booking.


Germany
Following the announced exceptional measures, we can no longer operate our holiday parks and we are forced to close all Center Parcs German holiday parks from Monday March 16 2020, 12:00. 

• This includes: Park Allgäu, Park Bostalsee, Park Eifel, Park Hochsauerland, Bispinger Heide and Park Nordseeküste

• The measures apply until and including May 24, 2020.

• We inform our guests by text and email. Our guests will receive a digital voucher via email for the value of their payment related to the original booking.


France
In line with the latest directive from the government and the closure of places receiving the public not essential to the life of the country, we will be closing all our French parks Les Bois-Francs, Le Lac d'Ailette, Le Bois aux Daims , Les Hauts de Bruyères, Les Trois Forêts and Villages Nature Paris from today, Sunday March 15, 2020.

• The measures apply until and including June 4, 2020.

• We are actually informing our guests by sms text and email. Our guests will receive a digital voucher via email for the value of their payment related to the original booking.


We expect a lot of calls in the coming days, we commit to our guests to respond as quickly as possible to all their requests, we thank them in advance for their patience and understanding. 

For more information please contact us via www.contactariane.com or via our Customer Service Center on +31 10 498 97 54



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FAQ


Are the holiday parks of Center Parcs in France, Belgium, Netherlands and Germany open?
As from Monday 16th of March 2020, 12.00 noon, all our holiday parks in The Netherlands, Belgium, Germany and France are closed.


I have booked a stay with an arrival date after the village closure, can our holiday take place?

Center Parcs follows the guidelines of the governments in every country. At this moment the measurements are valid as stated above. Based on the current situations, our villages will re-open at:

Belgium villages:  Monday 8th of June 2020

Dutch villages: Wednesday 20th of May 2020

German villages: Monday 25th of May 2020: Park Nordseeküste, Bispinger Heide and Park Hochsauerland / Friday 29th of May 2020: Park Eifel, Park Bostalsee and Park Allgäu

French villages: Friday 5th of June 2020

This means that if you have booked a stay after the re-opening dates of our villages, your holiday can take place. Center Parcs closely follows the developments and regulations, in case the situation changes you will be informed by e-mail or SMS.


Why do the opening dates differ per country?
Center Parcs follows the guidelines of the (local) governments in every country.


I have booked a stay during the village closure, do I need to contact you?
If you’re affected by the closure of our villages, you do not have to contact us. We will contact you by sms and email. 


What is the compensation policy?
There are three situations in which the compensation policy is applicable:

1.Postponed stay due to temporarily village closure

If you are affected by the village closure, because you have booked a stay during this period, you will receive a recreation voucher via email for the value of your payment related to the original booking. 

2.Interrupted stay

If you were asked to leave the village during your stay, you will receive a recreation voucher via email for the value of the remaining days of your original booking. 

3.Limited availability of services during stay (NL & FR villages, as from Friday 13th of March, Park Bostalsee as from Sunday 15th of March)

If you were on the village in the weekend of 13th of March, you will receive a compensation for the limited availability of the central facilities, including the Aqua Mundo. You were informed separately on the value of compensation. You will receive a recreation voucher via email to the value previously communicated. 

What are the conditions of the recreation voucher? / How does the recreation voucher work that I will receive by email?
Within the next coming weeks you will receive an email including a recreation voucher.

With this recreation voucher, you will be able to book a subsequent stay online. Further information on how to use the voucher will be included in this email.

Conditions
In addition to our General Terms and Conditions, the recreation voucher conditions below apply to recreation voucher issued by Center Parcs. These conditions are in accordance with the principles as included HISWA RECRON regulation that was established after coordination with the Dutch Authority for Consumers and Markets (ACM) and the Dutch Ministry of Economic Affairs.

• The recreation voucher is valid for one year as from the date of arrival of your original booking. This means you must have booked a new stay within 12 months after your original arrival date. The latest arrival date of your new stay must be September 30, 2021. (Example: the original stay was March 18, 2020, the recreation voucher is valid up until March 18, 2021 for an arrival up until September 30, 2021).

• The new booking (date and /or villages) is subject to availability.

• If the new booking is more expensive, the price difference will be charged to the guest.

• If the new booking is cheaper, the remaining value remains available on your recreation voucher  (within the validity of one year as from the arrival date of your original booking). If your recreation voucher still contains a value on the expiration date, we will contact you to transfer this value to the bank account as indicated by the guest, within one month after the expiration date of the voucher.

• The recreation voucher is not transferable to a third party, cannot be exchanged for money and cannot be spend on the village.

• The value of the recreation voucher is equal to the amount already paid and received by Center Parcs in relation to your original booking, including any booking fees paid, and does not claim the same or comparable performance as involved in the original booking.

• This regulation can be amended if Center Parcs deems it necessary and/or if the Dutch government allows its measures to continue beyond 1 June 2020. More information about the current regulations and the recreation voucher is available at our website. https://www.centerparcs.eu/in-en/voucher-conditions_ms

For which bookings is the recreation voucher valid?
The booking must be made on the English website of Center Parcs or via our Call Center via a valid agent code. It does not matter in which country your destination/village is located. 

When do I get the voucher?
You will receive the voucher by email in the next weeks. 

Can I redeem my recreation voucher without having received it?
No, this is unfortunately not possible. We ask you to wait until you receive the recreation voucher via email. As soon as you have received the voucher, you will be able to make a new booking via our website.  

How can I make a reservation with the recreation voucher?
As soon as you have received the voucher, you will be able to make a new booking via our website.


Can I cancel my reservation?
If you want to cancel your reservation, the regular Terms and Conditions are valid.


Is Center Parcs open for day recreation?
Center Parcs is closed for day recreation in all countries in the periods that the villages are closed. Anyone who has bought a ticket from Center Parcs for a day during that period can change it for free. For tickets already purchased, please contact the relevant park as soon as they are re-opened again.


Where can I get more information concerning my questions in regards to the Corona virus related to Center Parcs?
For questions regarding rebookings, the regular contact number for Center Parcs can be used.

For all other Corona related questions, special information numbers have been created for all the Corona virus questions related to Center Parcs per country of origin. These are as follows:

PVCP BE Crisis+3228947448

PVCP NL Crisis+31107980988

PVCP GE Crisis+4922165031424

PV FR Crisis+33173018552

CP FR Crisis+33173018553


We expect a lot of calls in the coming days, we commit to our guests to respond as quickly as possible to all their requests, we thank them in advance for their patience and understanding. 

For more information please contact us via www.contactariane.com or via our Customer Service Center on +31 10 498 97 54