Information regarding the corona virus (COVID-19)

Health situation corona virus - last update: June 24 2020 -10:30PM


 



Center Parcs follows the guidelines of the governments in every country. We are happy to announce that all parks in The Netherlands, Belgium, Germany and France are open again. 


This means that if you have booked a stay after the re-opening dates of our villages, your holiday can take place. Center Parcs closely follows the developments and regulations, in case the situation changes you will be informed by e-mail or SMS.

You can also have a look at our Frequently Asked Questions concerning COVID-19



We expect a lot of calls in the coming days, we commit to our guests to respond as quickly as possible to all their requests, we thank them in advance for their patience and understanding. 


For more information please contact us via www.contactariane.com or via our Customer Service Center on +31 10 498 97 54





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What are the conditions of the recreation voucher? / How does the recreation voucher work that I will receive by email?
Within the next coming weeks you will receive an email including a recreation voucher.

With this recreation voucher, you will be able to book a subsequent stay online. Further information on how to use the voucher will be included in this email.


Conditions Voucher
In addition to our General Terms and Conditions, the recreation voucher conditions below apply to recreation voucher issued by Center Parcs. These conditions are in accordance with the principles as included HISWA RECRON regulation that was established after coordination with the Dutch Authority for Consumers and Markets (ACM) and the Dutch Ministry of Economic Affairs.

• The recreation voucher is valid for one year as from the date of arrival of your original booking. This means you must have booked a new stay within 12 months after your original arrival date. The latest arrival date of your new stay must be September 30, 2021. (Example: the original stay was March 18, 2020, the recreation voucher is valid up until March 18, 2021 for an arrival up until September 30, 2021).

• The new booking (date and /or villages) is subject to availability.

• If the new booking is more expensive, the price difference will be charged to the guest.

• If the new booking is cheaper, the remaining value remains available on your recreation voucher  (within the validity of one year as from the arrival date of your original booking). If your recreation voucher still contains a value on the expiration date, we will contact you to transfer this value to the bank account as indicated by the guest, within one month after the expiration date of the voucher.

• The recreation voucher is not transferable to a third party, cannot be exchanged for money and cannot be spend on the village.

• The value of the recreation voucher is equal to the amount already paid and received by Center Parcs in relation to your original booking, including any booking fees paid, and does not claim the same or comparable performance as involved in the original booking.

• This regulation can be amended if Center Parcs deems it necessary and/or if the Dutch government allows its measures to continue beyond 1 July 2020. More information about the current regulations and the recreation voucher is available at our website. https://www.centerparcs.eu/in-en/voucher-conditions_ms